Milhouse Hostel Hipo

The worst hostel Ive ever been to. Ive traveled many places in the world, and I’ve NEVER been yelled to in a hostel or hotel. In this hostel they dont tell their workers we are GUESTS, we are paying for the service and that we should be treated with kindness and always listen. The person that stays at night is an ‘old’ man super rude, who has an angry look in his face and doesnt make you feel welcome. on whatsapp? When i made the complaint ofc they said ‘sorry’ but then what? Nothing. They didnt even tried to do something to remend the situation. They keep trying to be on their worker side, saying he is old and don’t understand things. But well, he is working right? So he is a total capable man. It was my first vacation in Latin America, i was expecting a lot from the hostel, but i didnt event stay much there, so i didnt give them ANY kind of trouble. I was always nice, polite and did my best to keep myself organized. Booked a 15d private room, but even if was in a 8 beds shared room, it is no excuse to treat anyone like they treated me. And i direct this to the hostel and not to the person, because they have to tell their workers how they should treat their guests. It was an humiliation to be alone in a foreign country and suddenly late at night have man yelling at you in a place i paid more than my rent to be. I feel terrible.