Usuário convidado
17 de maio de 2023
Myself, my partner and my 12 year old visited Bucharest for 3 nights last week. First of all, the hotel reception was an attractive space, scrupulously clean. The staff we encountered were all excellent English speakers and gave the impression they were very helpful ( although I'll revisit this later in the review). We arrived at almost midnight and were checked in swiftly and efficiently. When we got to our room it was clean, modern and in good condition. However we immediately discovered there were only 2 single beds, two lots of bedding and 2 lots of towels when we had booked for a pair of adults and a 12 year old girl. My partner went to reception and was told ( not at the time of check in) that the hotel was very full and they didn't even have a spare fold out bed for the night, however they would remedy that the next day as they would move us to another room. We then had to ask for an additional pillow and set of towels which was swiftly delivered to the room. We decided to turn the beds sideways and push them both together and we all just shared the makeshift bed. Our safe also didn't have a key and when we asked about this the woman at reception sent us back to check if there was a key, and said she would get it sorted, but that did not happen so we had to carry all our valuables ( passports and cash) with us at all times and take our chances leaving iPad etc in the room. The beds themselves were again scrupulously clean and very comfortable. There were complimentary toiletries in the bathroom. Breakfast was served 7am til 10am and was a fresh and delicious continental breakfast, with something for everyone, (although some less typical options such as pasta, chocolate mousse, and mixed vegetables!) Because we were only staying 3 days and wanted to see the city we made the decision to not pursue the change of room on the morning after night one, because check out time wasn't until noon and we didn't want to have to hang around all day and waste our time in Bucharest waiting for someone else's room to be ready for us to move in to- however the staff did not contact us to ask if we wanted moving to the correct room, and seemed happy to just ' forget' that we were squeezing 3 large people into 2 single beds. On day two something happened with our toilet and it kept trickling water continously- again we went to reception and the lady said she would ask someone to come and sort it- my partner observed her speaking to the handyman on the phone, however when we returned that night the room had been cleaned but the toilet was still trickling, so my partner went back to reception and was told someone would be right up- however this didn't happen and we had to spend the entire night listening to the toilet trickle. On day 3 we were leaving, and the reception were happy to allow us to leave our suitcase behind reception until we had to leave in the evening- however this is advertised as a left luggage room, and there didn't appear to be a room, j
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