Bedford Hotel & Congress Centre Brussels

Fortemente decepcionado com a minha estadia em Bedford. À primeira vista tudo parece como deveria, mas aos poucos você percebe que é um pouco áspero na maioria das arestas: 1) Não há geladeira no quarto (hilariamente há uma gaveta que podemos ver usada para conter uma geladeira, mas está vazia agora) 2) Nenhuma máquina de café/chaleira básica para chá 1) o secador de cabelo precisava ser chutado algumas vezes antes de funcionar As obras no prédio eram barulhentas e começavam de manhã cedo. Em ambos os dias, as faxineiras continuam batendo nas portas a partir das 8h para limpar os quartos, embora o check-out seja às 12h! Isso me fez sair correndo da sala e perdi um par de fones de ouvido no processo. 1 hora depois de sair do local, percebi o ocorrido e liguei imediatamente para a recepção. eles me redirecionaram para um endereço de e-mail, pelo qual fui fantasma há 3 dias. Parece mais um problema "mim" do que de Bedford, mas eles poderiam pelo menos me dizer o que está acontecendo com os itens encontrados. aqui, apenas faz com que pareça um roubo organizado pela equipe de limpeza.

Acordamos com o som renovador do andar de cima. Não há chaleira no quarto. Eles precisam dos detalhes do cartão de crédito que eu não entendo, não acho que seja seguro.

Ótima localização, o quarto era limpo (mas barulhento) e o serviço era bom. Na chegada, eles me designaram um quarto individual, enquanto eu reservei um duplo. Felizmente conseguiram resolver. No geral, uma estadia agradável.

It was very good comparing to price. Very close to the center and easy access to every where. Also availability of parking is very good.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have *****ped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

It’s very clean hotel and they have very good breakfast!!!! In the center of Brussels very good location!