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Americas Best Value Inn Brownsville/Padre Island Highway

Americas Best Value Inn Brownsville/Padre Island Highway

3.4/552 avaliações
You MUST read this before you choose to stay. Down below, you will find the owner REAL response to me. The lady (young Indian woman) at the front desk was extremely rude to me from the moment I checked in. She snatched my ID from my hand, shoved my receipt at me, and was generally cold and rude. We paid $105, or something close to that, for out stay. We were promised basic amenities that we did not receive. Upon arriving, we found the door handle was physically broken. It took us several minutes of messing with the handle before we got access. When we entered, I realized we had a smoking room. I have a sensitivity to smoke, so I called the office and asked for another room. The rude lady just told me there were no other rooms available. I checked online and it showed there were still other rooms available. I checked my reservation and it did say smoking so I must have messed up. It was my fault. So I accepted the room. I spent my time and slept in the room with a face mask. About 20 minutes in we discovered that the refrigerator didn’t work. We checked power at the wall, the knobs, all was good. Refrigerator was just not working. I called the office, the lady said that maintenance was not available and that, once again, there was no other rooms to move to. No solution offered. I called again to report that the floors were sticky. We were told that it was normal because of the humidity. We then called back to the office to let them know the towels in the restroom were damp and that the AC was turning off (all lights would turn off for 2 or 3 seconds) before turning back on. It was as if it was shorting out. This was happening every half hour or so. She informed me that someone would bring me towels and that maintenance is not there. She again offered me no solutions. We ended up sleeping in about 80-85 degree temperatures. We waited an hour, no towels. Luckily my wife had a beach towel and we chose to just share it. Upon turning on the shower, the handle tell off, exposing either mold behind the knob. We informed the front office every time we found a new issue, and every time we were given no solutions. To recap Broken door handle Broken refrigerator Sticky floors Wet towels Tv didn’t work Shower handle broke AC not working The next morning I asked for a manager and was told she just left. It was 10am, I asked for some sort of compensation for my issues. I was told they don’t offer refunds or compensation. Absolute worst stay I’ve ever had. Edit: owners REAL RESPONSE. When I submitted my review, I also reviewed the hotel on Priceline and emailed their corporate. The owner wanted me to call him to “work it out” when I spoke with Mr. Patel the 1st time, he hasn’t found out about the Priceline review or the email to corporate yet. He systematically went through each of my concerns and said I must be lying. He also informed me that the other people working there that was rude was his family. I don’t know why the young woman was but the older woman wa
Quality Inn

Quality Inn

4.1/594 avaliações
We stayed here one night. The manager gave us a free upgrade to a suite with a jacuzzi! The room was big. I was able to park right in front of my room. The manager said he was going to spoil us, and let us check out at 2 pm for free. The breakfast is really good, but green tea would be nice. This hotel highly recommended. You can’t go wrong, well maybe.
Hampton Inn & Suites Brownsville

Hampton Inn & Suites Brownsville

4.2/598 avaliações
Great hotel and location. Restaurants nearby and hotel staff are very accommodating. Also has free breakfast and workout center. Highly recommend the hotel when traveling to the Brownsville area. Until next time
Holiday Inn Express & Suites Brownsville

Holiday Inn Express & Suites Brownsville

4/593 avaliações
I am very upset with the type of manager that you have. I called the hotel twice on Saturday and had no answer. When I arrived I find out that the one of the rooms that I reserved had been canceled and they told me it was because my card was declined even though I had 2 pre-authorizations on my card for the hotel. The front desk clerk was messaging with the manager who refused to be of any help until I DEMANDED to speak to him. His attitude was condecending and rude when he called the hotel and we spoke. He assured me that the clerk on duty in the morning had called me to tell me that my card had been declined and that I did not answer. He said he himself saw her call me. He told me that he had access to the call log and that he would show me the outgoing call to my number. If he couldnt that he would give me a discount. He told me that he would be there early the next morning to speak to me. I had to sleep on the floor on my first day stay because everyone had to sleep in the same room. My sister who traveled with me slipped in the shower, hit her head and sliced her ear open. I had to take her to get seen by an urgent care doctor. When I went to go talk to the manager the next morning I was informed that he would not be in until 10:30 am!!!! He didn't see me until after 11:30 am and he didn't have the call log available! He finally sent me a text message letting me know that I WAS CORRECT and that the clerk had not called me to let me know that they would be canceling the room!!!! And he only discounted $20 from my stay! I believe I should get at least a night discounted seeing that all the errors were on the hotels end! HORRIBLE!!
Boca Chica Inn and Suites

Boca Chica Inn and Suites

2.9/554 avaliações
Facilities: relatively old Hygiene: OK Service: Not bad
Magnuson Hotel Brownsville

Magnuson Hotel Brownsville

3.1/52 avaliações
The boss is very enthusiastic and helps us call the car if it is inconvenient

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Informações sobre viagens locais

Maior preçoR$ 2.226
Menor preçoR$ 266
Quantidade de avaliações1,276
Quantidade de hotéis29
Preço médio (dias úteis)R$ 678
Preço médio (fins de semana)R$ 684