Usuário convidado
21 de fevereiro de 2022
I had items taken from the room by staff at the Darling. I advised reception regarding this and she told me that the manager will contact me when they arrive to work - this never happened. I then asked my VIP host to follow up the items taken and she also failed to help me in this situation. I then put in a complaint through the Star website and received a email replay - this stated that they will look into the lost items and the hotel manager will contact me. This never happened and then I follow up with a email 21 days latter and still no response from anyone! So clearly if you loose anything or have things stolen from your room staff will NOT help you get the items back. I suggest going to the police first as you cant rely on a 6 star hotel staff for help. MAKE SURE YOU USE THE SAFE IN THE ROOM WHAT EVER VALUE THE ITEMS ARE.
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