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Breakfast

Quality Hotel Brno Exhibition Centre
4/521 avaliações

Quality Hotel Brno Exhibition Centre

Brno City Center Brno|2.27km from city center
We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

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Hotéis perto de atrações famosas em Brno

Confira estes hotéis localizados perto dos pontos turísticos mais procurados em Brno

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Explore avaliações de hóspedes de hotéis em Brno

Buscando hotéis em Brno? Inspire-se com avaliações reais de viajantes.
Jacob Brno
4.2/520 avaliações
Brno City Center
The facilities are perfect and the location is very convenient. It is easy to find, check in self-service form, a few points can check in. The room is comfortable and quiet. There is a bar nearby which is very good and the wine is complete. Finally, I also send soup. I like this trip very much.
A-Austerlitz Hotel
3.5/510 avaliações
Brno City Center
The hotel is located in a very quiet location well communicated from the city center. I personally expressed an unspoilt idea of the decoration of the famous battle under Slavkow. The next advantage is very delicious regional breakfasts with the panorama of Brna in the background. Thanks to the competent staff and the extremely nice and professional service, the guest can really feel at home. I recommend this hotel to any traveler across Morawa.
Grandezza Hotel Luxury Palace
4.5/585 avaliações
Brno City Center
We were a few days here in Brno and here at Hotel Grandezza with its great location. The room, with views of the marketplace and the wonderful buildings were just beautiful. All walks from here were wonderful whether the catacombs with the entrance to the market or the cathedral, as well as the museums. The staff is very polite and breakfast a dream. Our suite was very large and maintained. This hotel can only be recommended.
Hotel Europa
4.1/521 avaliações
Brno City Center
The hotel is also a good location close to the center. Besides, the hotel looks like the 70s and is relatively new. Parking on the hotel courtyard is also paid, very narrow entry through the gate of the stone. In front of the hotel at the street parking payable 24h. I recommend to use the hotel parking. The room has no equipment that guaranteed the booking offer (chain, toiletries). For one night, perfect at the same time.
Hostel Eleven
3.7/522 avaliações
Brno City Center
This hostel was a nightmare and believe me - I'm no princess and my expectations were low. Room was dirty with carpets that haven't seen vacuum cleaner for a long while. There was a fridge, but man, it was so disgusting. Showers were leaking, there was no place to put your stuff when you wash yourself, water in the sink was cold and there were no paper towels. Kitchen is equipped poorly. Wi-Fi didn't work. The worst part is that I haven't ever met so inconsiderate guests. There is something shady about this place. Drunk kids screaming in the middle of the night, people constantly slamming the door or a guy that was talking to someone on loudspeaker for 2 hours at midnight in the kitchen (?!) made sleeping impossible and a stay there unbearable. It's not hostel's fault, but it adds up to that poor experience and I think the lack of 24/7 reception doesn't help either. Everyone do what they want and don't care about anything. Also, so many people write that elevator was not working during their stay. It makes me think if it ever works? Anyway, it was out of order now as well. I wouldn't recommend it to anyone. And the price is not that great either, I've seen many cheaper and better places.
Royal Ricc
4.2/548 avaliações
Brno City Center
Once we got to the Royal Ricc, we were VERY happy. EXCELLENT location that was an easy walk to SO much (well, except to parking). The rooms were as beautiful as advertised and the beds were quite comfortable for sleeping. The breakfast was solid ... not bad but nothing to excite one (but no complaints). Most of the staff spoke some English so interacting with them wasn't an issue if you spoke no Czech. My ONLY complaint about them was that on several occasions, I wrote to them for assistance on various topics and response was quite slow or even non-existent. Bear in mind that this a traditional Old World hotel (as in you leave your key at the front desk on your way out and picked it up on your return) but usually these are the ones with top notch service to help them stand out. But would I return to stay there if I were in Brno? Probably so.

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Informações sobre viagens locais

Maior preçoR$ 2.064
Menor preçoR$ 173
Quantidade de avaliações1,031
Quantidade de hotéis653
Preço médio (dias úteis)R$ 541
Preço médio (fins de semana)R$ 570