Premier Suites Bristol Redcliffe

Great location ion but room was not very clean. There was no soap, shampoo or shower gel. I was expecting way more.

I arrived at 5:30pm and had my key and instructions off the receptionist. When I got to my room it was totally uncleaned with the duvet and towels on the floor and food waste in the kitchen. I returned to reception at 5:40pm only to find it all locked up and lights off (even though it shouldn’t have closed until 6pm). So I rang the emergency helpline twice and had no answer. So I started looking for alternative accommodation. Thankfully the emergency line then rang back and give me a code to a key safe for another room. The replacement room was ok. Well appointed but it wasn’t maintained to the standard of a hotel room with chipped / stained furniture. The bed was very comfy though and I slept well which was well needed after the earlier stress!

I decided to spend a weekend in Bristol and I couldn't choose a better location for my stay! Premier Suites Bristol Redcliffe is conveniently located in City Centre. The apartment is equipped with everything you will need during your stay and everything was cleaned up to standards. Accessing the apartment is easy and you always have either the Reception or Security to help you, when you need.

this is my 7th time staying here and always check availability here first, perfect for a short stay, very clean apartments everytime and great service. Location is also ideal.Thank you Premier Suites, looking forward to my next stay already

The booking process and info before checking in was pretty good. Parking was steep though at £20 per night. The actual place was average with some things a bit outdated. The bed was really comfy. Three things I was really disappointed about which would make me not want to stay here again: 1. the deposit was not taken separately to the rest of the payment. So I am now waiting for a refund of that rather than simply them taking it off my available funds and placing it back again. The £250 deposit alone would make me reluctant to book again. 2. The TV didn't work properly. Terrestrial was fine but when I logged into itv this didnt work at all and just kept freezing etc. 3. When I woke up I found live bugs in the kitchen sink...kind of like some sort of earwig type thing but I'm not entirely sure. Glad they weren't there when I arrived because I would have been put off staying. I am wholly worried they are going to try and get away with not giving me my deposit back for some reason even though I left the place entirely as I found it.

We were offered this as a discharge option after my daughter had a transplant. Due to very poor cleanliness it was unfortunately not suitable. It smelt awful, there was mould in the bathroom and the kitchen, the floors were dirty and the soft furniture was stained and worn. There was old food at the bottom of the dishwasher, the appliances were old and dirty and the fridge had mould and old food in it. The washing machine was also very mouldy. There was mould all around the skirting in the bathroom and at the base of the fittings. The toilet had not been cleaned. We could not stay.