Harbour Hotel & Spa Bristol

We loved our stay here and wish we could have stayed more than one night! The spa is an extra £10 per person for an hour of use, which is well worth it. The breakfast is good quality and the room was very comfortable.

The room at ground floor is quite old and small. No window and using old door key. No space in the room. The Spa is located in basement with stream room and sauna room. Small swimming pool.

best hotel

Nice hotel

An amazing room with free standing bath and excellent matress; very comfortably. The only thing that let the bed down was the poor quality pillows. Good size room though with fantastic bathroom and double sink. Breakfast superb; best eggs royal I've had.

Location was perfect for exploring Bristol. We changed rooms initially on arrival as first room was quite dark, but thanks to Jean on reception we were moved quickly Spa on site was a bonus. Would defiantly return

We arrived to what we though was going to be a well deserved relaxing break. Receptionist gave the impression we were an inconvenience. Asked us to follow him to directions to our room, we walked through the Dining Room then down 12 Steps and the up a further 14 steps to a lift without an offer of help with our luggage, we then entered a lift to the 4th floor. On entering our room we were so disappointed, the room was clean and shower room was adequate, but the main room area was the worst laid out room I have ever stayed in. In order to take our luggage round to the wardrobe area I had to move a chair which blocked the narrow corridor, you could only access one side of the huge bed without climbing over it. The bed was comfortable and decent bedding. It was not possible to lie in bed and comfortably watch TV as the TV was at right angles to the pillows wardrobe storage was ok. There was wooden blinds covering single glazed old steel windows which had the glass paints to disguise the no view, the headboard was covered in dust. There was renovations in the area of the property we were in (not advised at point of booking) the Spa Area is free if you book direct with Hotel but £10 per person per hour if you do not. We did not have any meals at the property but had a few drinks and bar Staff were pleasant. I would not recommend booking this Hotel as it falls way below what I regard as a 4 star experience. The location is good but the streets surrounding the property were dirty.

Faultless service from staff with whom we had contact. Lack of attention to detail from housekeeping which included dirty flannel left in shower, glasses and ice bucket not washed, victials not topped up and dusty head board.

I have stayed here before but this time (so bad) Check in 3pm I didn't get into my room until after 5pm at the back of the hotel through the conference room upstairs and then downstairs. The room had whitewash windows. I was exhausted. I was told they were short staffed but still. I was given two drinks vouchers but only used one as too tired to use the other. I have to go to Bristol in the summer but I don't think I will stay at this hotel again.