Usuário convidado
1 de abril de 2022
So peed off with Hudsons Brighton ! After booking on *********** for 1 night stay in Brighton as part of my 40th birthday celebrations turned into the worst place I have ever had the misfortune of attending (would say staying, however I never stayed the night it was that bad). We arrive and dropped our bags off and then head off into Brighton, come back and the bedroom has thick dust on frames, glasses, fan etc… (was told this was fogging from the cleaning in the morning) toilet door was cobbled together, the toilet had urine stains on, the water glasses were dirty. The curtains were so creased and another curtain had been turned upside down and used as a net curtain. My husband needed the loo and shower so I went on to the landing where there was a toilet (large sign saying toilet, but apparently a tiny sign saying staff toilet) it was disgusting! If it’s staff toilet then it needs locking! The bed was dipped in the middle so when we got into bed we rolled into the middle, I tried sleeping on the floor and was so uncomfortable. It was that bad that I left the hotel and went and found somewhere else to stay! When I complained to the hotel, it took over a week to "view CCTV" and get reports back from the staff, I was made to feel that my experience was incorrect and was tried to be proved wrong on each of my points, no apologies. The cost £151 for 1 night! Have a look at the photos and decide for yourselves if you would pay that for this! AND I NEVER ACTUALLY STAYED THE NIGHT! Thanks for letting me have a great part of my 40th ruined! No compensation or anything, *********** couldn’t refund or compensate us as they only advertise the hotel and would be down to the hotel to compensated us.
Traduzir