Turmhotel Weserblick Bremen

The hotel has no lift and difficult and uneven stairs. Definitively not accessible for older people or people with mobility issues. There is no service at all, no reception so nobody to assit with luggage or other issues. The keys are in a " safelock" outside, like in an Airbnb. When we arrived the hotel had no heat ( bad luck we had heavy rain and cold weather) and the rooms in the "tower" had insufficient heat over the whole weekend. We had to ask several times for more heat (with little success) and also for a baby bed (altho we had reserved one when the rooms where booked). We all got with a heavy cold, including the baby. The lady helping at breakfast was unfriendly and the bill at check out was incorrect. In all fairness, due to my husband complaining we got a discount. But frankly we would have preferred more heat and friendly service!