Premier Inn Bradford Central

Very good view, good value for money, very clean rooms enjoyed unlimited breakfast ,was very easy to check in and out, Staff was friendly and helpful. Had a good night sleep was quite a comfortable room . We order a meal in for the evening and reception helpful by call us on arrival of the take out

Booked a PP room, paid for it and then Steph on reception said it wasn’t one & they had none. Then she got very defensive kept saying it wasn’t her fault a trainee member of staff had moved my booking, when I asked some not unreasonable questions said I shouted (I did not) she said no I didn’t but she didn’t like my tone, I think it is because I asked questions as my tone didn’t change and I was holding up the queue. No dedicated desk for working with a desk light, no fridge for my medication, no water for my pills, no iron & ironing board ( she did after I asked bring one up). The room was ok but not suitable for working and had a horrendous smell, not sure what it was as it was immaculately clean. Said she would contact guest services to resolve and then gave me a card as I might think she hadn’t done it with resolve no number & no email to contact! The staff seem very overworked, probably need a bit more training on what to do if something doesn’t work out. Contrast to Middlesbrough Central PI where I followed the parking instructions but got back from work to find a parking ticket. The rec I managed to figure out myself so have complained and have a relevant case number. I stay away on business frequently & use PI - usually a very good service. I have stayed at this one many times & will have to do so again as no other decent hotels centrally (I have tried them all). The guy one reception took the details, my receipt for car parking ticket details and got it cancelled. Very helpful and professional no defensiveness and it’s not my fault someone else did it.

The location was perfect and modern rooms were nice and facilities were good. Just a note for Housekeeping Please make sure a kettle is in the room and both beds are made to the same standard. A member of staff should stay within the building at all times rather than both be outside vaping. I would just like to thank Kerry for her professional and efficient support when raising matters and her service during our evening meal.

Fantastic stay and cheap car parks behind hotel good location too rooms were very nice and clean stayed in standard plus room had wireless charger iron facilities nice bathroom and shower with everything you need for your stay and free WiFi etc very pleasant stay everything was good.

Very pleasantly surprised, didn't know what to expect being in the city centre, but the hotel was really nice. Rooms very modern and clean and also very quiet so we had a really good night's sleep. The hotel bar was really good, very reasonable price, and the pizza was really good.

The very lovely welcome from reception staff got us off to a brilliant start. They are all the most pleasant, helpful and cheerful staff of all the Premier hotels we have stayed at. Also after recent work done it's even better our room was really lovely, felt cosy and modern. Thank you, everything was perfect from the check in to the breakfast the following morning. Sure will stay again when visiting Bradford next time.