Cottonwood Boutique

Hotel is totally different than it shows on pics. Couldn’t understand why a guest should pay for hotel car park. But on the hole cleanliness is wonderful and staff did everything so I’ll have a pleasant stay

Absolutely appalling customer service!!! We booked this hotel as a family get away after a tough few months. We called the property direct to book a room and was advised by the call taker to book the room through *********** as this had the best rate but they would still give us a sea view room. A day after booking this hotel we had several emails from the hotel stating there was firstly no lift (which is not on their details, pictures will be provided) and then emails stating that we would not be getting our sea view and our room would be facing the car park. After my partner replied to the emails explaining our disappoin**ent in this as we had been advised we would be getting our sea view, we had a call from a very unpleasant man called Paul. Paul stated he was cancelling the booking as there wasn’t enough staff and felt we was abusive. I stated to Paul that the emails displayed no form of abuse and was just outlining our disappoin**ent. Paul then was pretending he could not hear me on the phone and kept saying “hello, hello I can’t hear you” even though the line was completely clear. I then asked Paul if I could speak to the manager and he told me I couldn’t and terminated the call. Nothing “boutique” about the customer service here. The hotel should be extremely disappointed with its self.

Pros - Friendly staff. Clean, well appointed room. We really enjoyed our stay. Cons - You have to pay for parking but that is usual for hotels in Bournemouth. Some bits are looking a bit tired but mostly good. We would stay again.

Original hotel loved the decor we where kindly given the middle sea view room white four poster by the lovely lady on reception absolutely loved it! Hoping to book for end of June prices seem to have rocketed on the booking sites for a sea view. Would recommend.

Rating is 3/5 as it’s a little tired round the edges, might be due to it being the end of the season. HOWEVER, the staff more than made up for it (5/5). Each member of staff we came into contact with were cheerful, hardworking and couldn’t do enough to help us. Room was clean, breakfast was delicious and we enjoyed our 2 night stay.

For the second year we returned to the Cottonwood Boutique hotel for our annual Staff Day and again we were impressed with the work ethic of the staff. A great team ensuring our day ran smoothly. Welcoming and a great setting for the Airshow. Thank you and we hope to return next year!

The place is super old and needs serious refurbishment to live up to its name. It's a bit far from the station and the town centre which I did not appreciate. It's on the top of the cliff so you could get nice views if you have a sea view room but we didn't so this was lost on us. Also, being on top of the cliff means you don't have easy access to the beach - you need to find the nearest zig zag to get down. So not a great location, except maybe the fact that it is quiet. There was a mini-rain one evening when the guest in the room above us decided to have a bath and this ended in a massive leak - it was literally raining in the corridor in front of our door, I couldn't believe our eyes. The room was underwhelming - the furniture looks fairly new but very basic particle board and laminate grade. The carpet was dirty - there is no way you can keep a carpet clean when everyone is trampling all over it every single day with shoes. This is virtually impossible! The windows are super old and hard to open/close, not very clean either. The bathroom floor is linoleum which I think I last saw in primary school some decades ago. The breakfast was horrible - for £10 a person I found it an absolute rip off! No espresso or latte, just filter coffee! Some cereals, eggs, beans, pastries, juice from concentrate - the usual. No restaurant, not sure the bar was open or not. No lift. Overall, don't be fooled by the official pictures - the place needs total refurbishment and cleaning.

Location of boutique hotel is very nice located right on the sea beach but the structure is outdated and some renovation is needed. Room is good but bathhroom is conjested. Heating radiators were not working in the room and additional blower was provided after making request. Breakfast is good with limited items. No regular restaurent is available in nearby area and we had to go in market area for dinner. TV was without any use because internet was not available, whereas free wifi was good. Overall, this hotel appears to be expensive with this price.

Good location and spotlessly clean everywhere. Room was comfortable but a bit on small side. Lovely big bed and good quality bed linen but terrible pillows! Staff were few and far between but efficient when we found someone. We were disappointed by lack of restaurant and proper bar. The bar was open early evening (staffed by receptionist who did a good job multi tasking). Bar closed on the dot of 10pm for residents (open later at weekends but didn’t help us staying Sunday to Wednesday). Good value but will spend a bit more next time to get a proper ‘hotel’ experience.