Bournemouth Central

Reservamos um quarto Premier Plus, ficamos muito felizes com os padrões de limpeza e qualidade do quarto. Nos sentimos muito bem-vindos pela equipe na chegada e ficamos tão satisfeitos que conseguimos um quarto com varanda após solicitar alguns dias antes. Tudo estava brilhante até que acordamos cedo na manhã seguinte para apreciar a vista de nossa varanda e descobrir que os hóspedes acima de nós haviam vomitado em nossa varanda, entendemos que isso estaria fora do controle da equipe, mas achamos melhor deixar a equipe sabemos que não conseguimos usar nossa varanda ou abrir as cortinas da bagunça feita lá de cima. Ficamos muito desapontados com a forma como as coisas foram tratadas quando meu parceiro desceu à recepção para notificá-los do que havia acontecido. Quando meu parceiro explicou às 7h, ele simplesmente disse "ah, não, isso não é bom, não temos faxineiros no local até 9h15". Sendo um hotel de 900 quartos, você pensou que um aspirador estaria disponível ou algo mais oferecido a nós, pois nada poderia ser feito para melhorar a situação de alguma forma. Com nós dois trabalhando cara a cara com o público e tendo que prestar atendimento ao cliente, nos sentimos muito decepcionados, pois nada foi feito ou oferecido para tentar nos fazer sentir melhor, pois não podíamos sair para a varanda ou abrir nossas cortinas devido vomitar estando por todo o chão, paredes e janelas. Tínhamos planejado ver se poderíamos ficar mais uma noite, mas depois de nos sentirmos decepcionados e incapazes de usar a varanda ou abrir a cortina, saímos antes do planejado e fomos para outro lugar.

Reservei o quarto Premier Plus e foi fabuloso, exceto por um problema que descobrimos v tarde em nossa primeira noite de rua, pois passamos o dia todo sob o sol! Saímos relatando o problema até às 7h30 do dia seguinte e Mat, um dos gerentes, foi FANTÁSTICO! Em 3 minutos ele registrou o problema e em 2 minutos ele arrumou outro quarto para nós - ele foi muito gentil, agradável, sorridente e organizado. Gostaria que o gerente-chefe observasse que seu grande trunfo aqui é Mat - ele merece um reconhecimento especial - descobrimos que outros funcionários também eram adoráveis! Tivemos uma ótima estadia e vistas fabulosas para o mar de ambos os quartos! Nada melhor do que o ar fresco e revitalizante do mar entrando no seu quarto! Obrigado Mat e toda a equipe!

Coisas boas primeiro - é muito limpo e recentemente reformado. O hotel parece bom e o hotel está em uma ótima localização. Mas esta não foi uma ótima viagem aqui. Nenhum ar condicionado funcionando e foi um lindo fim de semana quente. O quarto era muito quente e abafado, mas não havia janelas. Há uma varanda - teria sido útil se a equipe dissesse que você precisa de uma chave para isso ao fazer o check-in. Os funcionários foram inúteis - eles disseram que eu deveria ter aberto a porta da varanda durante a noite. Mas então o barulho teria me mantido acordado também. O controle remoto da TV estava quebrado - não há telefones na sala para ligar para obter um novo. Havia um grande amassado na parede. Está com ruídos. As crianças no quarto vizinho me acordaram às 6h30. O café da manhã não era ótimo. Normalmente eu adoro um café da manhã preparado na pousada Premier, mas os ovos eram emborrachados e congelados, sem croissants, ficou sem suco de fruta em um ponto também, etc. Eu só vi uma pobre garçonete que estava tentando o seu melhor, mas parecia incomodada e fugia de seus pés. A publicidade da Premier Inn é que você terá uma boa noite de sono - a temperatura subtropical do quarto e as crianças vizinhas acabam com isso. Fui a Bournemouth com um amigo para descansar - voltei mais cansado! É uma pena que já me hospedei neste hotel inúmeras vezes ao longo dos anos e tem sido ótimo.

I often choose Premier Inn because of the quality of mattress and choice of pillow in a welcoming and functional room. I expect everything to be clean and well presented. Unfortunately Premier Inn Bournemouth did not live up to my expectations. The decor is tired, the room basic, mattress poor and pillow appauling.

Stayed in a premier plus room with sea views. The balcony was a real plus loved sitting out there. The room was clean and spacious. The shower was immaculate. The staff were helpful and polite check in completed within minutes. The art deco lovely. Enjoyed my two nights with you Thanks..

Stayed here last night (7th may) I had enjoyed my stay, I would stay here again but unfortunately I don't know if I will, I'm a ambulatory wheelchair user, and was here without my support worker as I do like to try be independent.Access into the building for me was through a separate door, I had to press the bell a couple of times before a staff member welcomed me in and instructed me on how to use the platform lift to reception, first impressions were good until I seen a lift out of order, my anxiety kicked in and I asked if they had another lift which they do. Check in was good, although no PEEP form was completed to let them know what I would need in a evacuation. On the lift opening, I felt panic, as my wheelchair wouldn't be able to fit in, I was told there was no alternative lift as the wheelchair lift was out of service. A lovely member of staff held the lift doors open whilst I tried to get into the lift, I had managed by reversing in with no room for someone else to get in. On entry to my room, a accessible disability room (322), I was absolutely impressed with the amount of space in the room, and how lovely it was, although I had no sea view. I was tempted to go down again and ask for a room on the 1st floor with a sea view, as I had a bad feeling about the lift, but I told myself that this was my anxiety and looked up what other people had said about the lift, and it seemed the small lift was reliable so it settled my worries. When I returned from being on the beach I headed to dinner everything was perfect, the staff couldn't do enough to help you, they were lovely and approachable, the food was beautiful and pipping hot. I then went to return to my room and a staff member had informed me the lift had just broken down, with people in it and that he would need to take me in the staff lift, which was actually a lot bigger for my wheelchair & I preferred it. Told the engineer was on the way to fix the lift and should be working by the morning. I had a shower which was lovely but a bit disappointed there was no rainfall shower, only issue with the wet room was that the emergency pull cord for the shower was hooked over the rail, and I was unable to resolve this, and it was not in reach for me encase I had a fall or one of my sezuires, I didn't report it as there was a second one available by the toilet. I had slept really well, better than I do at home! The beds were really comfortable. Tried phoning reception just before 7:30 to see if the lift had been fixed, no answer so I headed down to the lift, it appeared to be working, but was having a mind of it's own, I didn't get in at first, so waited to see if anyone else was using it, doors had closed, the lift shook, then went down before coming back up, empty. I then went to use the lift to go breakfast, it seemed alright. Breakfast was absolutely lovely, spoilt for choice so I had a mixture of things, which filled me up. I then returned to the lift to go back to my room, all seeme

we spent 3 days here over bank holiday celebrating my daugher and her partner'sd 30ths - we all had a very pleasant stay - reccommended

Awful want money back lift didn’t work no car park Kept up all night with noise No one did nothing about it

Lovely stay as always. Our regular when we come to Bournemouth. Great location a few minutes walk from the beach, usual premier inn breakfast, Patrycia at breakfast really looked after our family, very friendly and is a gem. Until next time.