Charlesgate Suites

The apartment was conveniently located near Boston Conservatory of Arts. It was very clean with a nice layout and kitchen.

The property was very clean and had new appliances in every room. Felt well renovated. One thing I noticed was that the A/C didn’t work and it was getting up to 76 while it was 40 outside which was kind of weird (and a little too warm)

Absolutely amazing apartment, beds were comfy, everything we could ask for not too far from everything, communicating was spot on. Thank you very much

Nicely updated. But refrigerator didn’t work and no one came to look at it, we didn’t get enough towels and couldn’t get more despite several requests. During our stay another car in our building had there window smashed out. Parking lot had piles of trash everywhere. Definitely wouldn’t come back!

Large stylish room with amazing views. Functional kitchen, nice gas fireplace. 4th floor with no elevator meant great exercise

This beautiful brownstone converted to a set of unsupervised suites was terrifically convenient for our trip to Boston University. However, we experienced several serious problems with our stay that are worth warning others about. First, the property used four different methods of communication, sharing separate essential details via different platforms, which resulted in multiple miscommunications about parking, door codes, etc. Second, they used a third-party platform to collect a copy of a governor ID to confirm the reservation, and upon receipt, they immediately charged the full room cost to my card. This was a pay-at-the-property reservation. Although they reversed the charges on request, they still charged it again almost 48 hours before arrival. Third, they charged an additional $800 to the card two days after we arrived without notice, receipt, or explanation. I’m still waiting for a response. Finally, the door lock on the room would not lock without re-entering the key code. This was not mentioned in the instructions, and as a result, we unintentionally left the room unlocked each time we left the first day. It also meant we could not lock the room while we were inside, and there was no solution for that problem even after we realized it.

Beautiful renovated unit, very comfortable bed, great modern kitchen, very clean and cozy. Great place to stay in Boston if you travel with family and need a kitchen, and more space than a hotel room. Just be aware there is no elevator, unless you don’t mind using stairs. There is an available parking in the back of the building for an extra fee ( it was very convenient for us that we didn’t have to worry to look for a street parking especially at night). I would definitely recommend and stay there again visiting Boston. I hope that area behind the building will be taken care of and cleaned up as it was very unpleasant to use a back door where we parked our car. Unfortunately a lot of places in Boston are very dirty, pot holes, trash and unpleasant odors in majority of the city. Overall excellent studio in the great location!

Neither the description of the property is accurate nor the services provided. This place only offers you a comfortable bed to spend the night, other than that is does not offer any breakfast, so it is not a bed & breakfast. Although the room was clean when we arrived, they never changed our towels ( which we requested) and did not take out the trash. Self Check-in instructions were wrong so we couldn’t access the property and I had to call the hostess several times until she finally picked up. It is also located next to BU, which makes it kind of noisy as it surrounded by the students dorms and frat houses. I specifically requested a ground floor room due to a recent surgery I had, and they sent us to the basement. We were absolutely disappointed. And the worst part is that they charge very high fees and they don’t offer anything worth the price. I would never, ever stay in this place again!