NH Bogotá Urban 26 Royal

不錯，多人出行一起預訂的

There was no electrical appliances (e.g hair dryer and iron) which I needed during my 5 night stay

Safety Safety Safety. Traveling by myself, I at no point felt unsafe. The hotel has a strict guest protocol that prevents folks from entering without proper documentation. Key card access for the elevators and rooms. Room had a gorgeous view of the city and the surrounding mountain range. Hotel sits in a residential neighborhood. I like that the area didn't scream tourist area. I would rebook for a return trip for sure!

Great hotel close to the transmilenio station. Clean and big room I was particularly amazed by the personalized service from Thomas at the reception, who was very careful with me. That was very appreciated.

When I arrived I booked two rooms. One room for me the other for my friend. The one room my friend received had the bathroom shower head fall off when he went to shower. Also his shower had no shower door so water got onto the bathroom floor. As for my room I booked a queen size bed but I got a full size double beds. I am 6’1” and my legs hung off of the bed. I went to the get everything sorted out with the guy who set it up and his excuse was that there were no more rooms available; but, if I come at 10am in the morning there will certainly be a room available for me. So I went the next morning and the morning shift workers said the same thing, “sorry there are no rooms available” even though people were leaving. I was told to come later that night because there will be another room available. So I waited and then when the evening came I asked the guy at the desk and he said, “I’m sorry but there aren’t any rooms available”. He checked and said if I came tomorrow morning at 10am there shouldn’t be a problem getting me a room. I waited till the morning and came downstairs at 10:06am but once again I was told there Aren’t any rooms available and was told to come the following morning. At this point I’m am so annoyed and just couldn’t believe I paid my money for this establishment and couldn’t get my room I paid for. But to put the icing on the cake. I didn’t have any hot water. My shower was only warm. The worse experience I have had yet.

The water worked intermittently. Had to wait around to be able to shower. The toilet wouldn't flush and we had to manually fill the tank.

I rented this room for 6 nights, with my mother, unfortunately I couldn't travel. They charged my mother money for taxes, they didn't have towels, the last day without water, the hotel was dirty and unkempt, when I called from the USA to complain, they made fun of me. first time I've had a hotel like this TERRIBLE