Explore avaliações de hóspedes de hotéis em Blue Mountains

The Westin Trillium House, Blue Mountain
4.4/5120 avaliações
Blue Mountain Village
We were 3 families with 7 little kids and 1 infant. It was really hard for us to manage with such a big group to be away at the same time for 1 night. Every thing was great until the second day. When we were by the pool side , unfortunately there was a lifeguard lady named Ruby(Rubbi) . At the first moment we knew she was looking to make a trouble for us, first she started walking around all of us with an unpleasant gesture and showing her walkie talkies like we were not supposed to be there or because our kids were having fun and laughing andhappy?!!!!! First we ignored her but she was still coming and say things rudely. It got worse when my 2-year-old son was sitting beside the jacuzzi ( not even inside!!) and he was holding his last bite of his cupcake, she came to us and said harshly not to eat in the pool( he was’nt even in the pool) despite everything i said ok and tried to pull him away from the pool, she came back again and SHOUT at me and said exactly “ i told you to take away your kid from the pool” , in that moment i knew this behavior comes from jealousy and lack of efficiency and was looking to make trouble or what was wrong with her?!!! She didn’t have a right to talk like that to my baby and us with NO REASON!!! I think she wanted me to slap my baby because he was having fun???!!!!! In that moment she went and call security because of that! My son was crying and3 of other kids were crying and scared because of her behavior and loud voice!! So she ruined our day just like that! We called hotel manager and the supervisor came . She did NOTHING just stand there and just looking at us !! they didn’t even apologize for her behavior. All things started because of last bit of cupcake my baby was holding beside the pool which every one was eating too. this hotel supposed to be kid’s friendly and no one is doing their job properly! When you check in every one is smiling and nice but when you are under violence by their employees they just standing there and do nothing. If you are reading this just for you to know , you should have a proper priority and efficiency to work in a hotel! Because people working hard and wants to have good time on weekends with their family especially when you spend a lot of money and get like their behavior. I feel so sorry for the manager and lifeguard supervisor, they can’t even handle their staff properly and you want them to be polite with guests especially who have kids!!! We have been all around the world but NO ONE dares to talk like that to someone ‘s child.

Frequently Asked Questions

  • Como faço para reservar um hotel no Trip.com?

    Para reservar um hotel no Trip.com, basta inserir seu destino, as datas da viagem e o número de hóspedes na página. Em seguida, navegue pelos hotéis disponíveis e selecione o de sua preferência. Siga as instruções para inserir as informações de pagamento e concluir a reserva.

  • Como obtenho ofertas de hotéis no Trip.com?

    Existem várias maneiras de descobrir hotéis econômicos no Trip.com. Você pode restringir os resultados da pesquisa filtrando os hotéis conforme a faixa de preço da sua preferência ou classificar os resultados por preço para ver primeiro as opções mais em conta.

  • Onde encontro ofertas de hotéis no Trip.com?

    O Trip.com oferece uma seleção diversificada de ofertas e promoções de hotéis diariamente, durante todo o ano. Você pode encontrar facilmente essas ofertas especiais em nossa página de ofertas. Além disso, se você for membro do nosso programa de fidelidade, poderá fazer login em sua conta e encontrar tarifas com descontos exclusivos nas páginas da lista de hotéis.

  • Como consigo preços de hotéis mais baixos?

    Às vezes, reservar hotéis no meio da semana é mais barato, mas também depende da estação do ano.

  • Quantos hotéis estão listados no Trip.com?

    São mais de 5.000.000 de hotéis em mais de 230 países ou regiões no Trip.com. Ainda não decidiu qual hotel reservar? Navegue pelo nosso site e lhe daremos algumas ideias!

  • Posso cancelar ou alterar minhas reservas de hotel no Trip.com?

    Depende da política do hotel e da data do cancelamento. Verifique a seção de políticas das páginas dos hotéis listados. Para cancelar ou alterar suas reservas, faça login na sua conta do Trip.com, clique em "Minhas reservas" e siga as instruções.

  • Como posso entrar em contato com o atendimento ao cliente do Trip.com?

    O atendimento ao cliente do Trip.com funciona 24 horas, todos os dias. Acesse a Central de Ajuda no Trip.com e envie sua solicitação. Você também pode entrar em contato por telefone ou chat, dependendo da sua localização.