The Royal Windsor Hotel

Absolutely disgusted by the amount I’ve paid for such small room for 5 £270 for 2 nights and my daughter had no were to sleep had to sleep in her pushchair room was tiny went downstairs to tell someone the celling was pouring with water due to the rain never got offered any help to sort it had to stick a container I had under it and it was were my daughter pushchair had to fit told them when we left and all we got was it’s an old building does not matter weather it’s old or not it should be maintained properly to charge guests that price and also went to have a shower both nights and water was freezing ran the taps in the sink for 15 mins and stayed cold same goes for shower. The cups that’s left on the side were dirty aswell as cracks every were on the celling and window frames

We would never go back there asking for 50 pound deposit they should pay u for staying there there was no wardrobe in some rooms chairs with no legs in the room no lift so got to carry suit cases up the stairs no health safety there was a person who needed a ambulance they had to get safety equipment to get her 2 flights of stairs said entertainment on booking. Come no entertainment first night second night dj bingo no breakfast says food they put a notice up asking for every staff cook ect smoke alarm not working had no draught fosters as ran out person on reception was doing bar aswell carpet in lounge stained holes in seats larger was green buckets everywhere as leak from ceiling needs shuting down and re ramping

Terrible hotel when I booked room they told me check in was 3 pm but I can leave my bag due to me arriving at 11 am got to hotel and there was no answer door locked trying calling no answer so I decided to go somewhere else it took me a week to get to talk to someone and they said I can't have refund very rude stay away from this hotel

Very comfy bed (family room) big and plenty of space , clean bathroom and well presented. The shower though could be abit hotter theres a certin temp could be warmer. £50 deposit but get it back when you vacate. receptionist are helpful and polite. good vaule for the price staying here Sunday - Friday :)

Pictures are not like the rooms the room we stayed in had bunkbeds and a double bed you couldn't open the door to bathroom properly as the bunkbeds where to near the door and it was disturbing the person sleeping as the door would bang it,the so called sea view was the back of the building with a puddle on the roof they charged £10pn for parking on a rough patch of ground the bar well can't say much about that,there was 2 members of staff that was really pleasant and cheerful so thank them for making our stay ok but I would not recommend this hotel

Dirty, had an incident with a guest nothing was done felt unsafe , The hotel was very dirty, smelt of smoke and ****, my child got stuck in the shower room. Came back scratching, No customer service at all, tiles falling off the bathroom ceiling, holes in the walls, cigerate burns on the carpet - no clean towels. Extremely dirty and falling off avoid at all cost. Dirty carpets holes in doors, slack banisters