Alila Ventana Big Sur, All Inclusive Adults Only

This is our 3rd year in a row that we have stayed here on points. I am a globalist, and this is one of the top properties we have stayed at. The staff is fantastic, and they remember us from past visits. The food is exceptional, and the activities are awesome too.

This hotel is gorgeous. Set against the beautiful backdrop of Big Sur, it’s a luxury adults only all inclusive that is definitely worth the experience. The service was amazing and the food one of the best for an all inclusive. Many activities were included as well. The Japanese bath house and infinity hot tub are very relaxing. Happy hour and meals at the Sur House with a gorgeous view during sunset were something to look forward to every day of our stay. Highly recommend!

Wonderful service in excellent comfortable suites in a charming hillside forest. We’ve been here twice this year and have already booked it again for my wife’s next birthday. It’s a special treat for us. The food and service was excellent at the Big Sur house and outdoor dining there was such a joy.

Nothing can beat the location of this resort and the experience, but with growing popularity and frequency of travelers, quality of service and food has taken a bit of a hit. Front desk or lobby employees have changed over the years while most of the sur house staff have been working for years and good to see the same staff working there. There were more service mishaps this year compared to past visits. Text responses sometimes take long to get a response. I recommend to call from your room if you need something. Meal service seems to take longer now and average dinner service took about 1.5h to 2 h. So be prepared to stay for a long dinner. Rooms are still in great shape. I overheard from some of the staff that occupancy was at 100% for a couple days and then ~92% during the rest of my stay. So it is a busy and bustling place. Lots of guests like to line up for breakfast and lunch at start of service so there can be a bit of a wait to get a table for those meal periods. I thought the paid activities were not worth the price. Lots of the activities especially the complimentary ones were booked up 1-2 weeks in advance, so please book them online early! Still good value if you were redeeming for points, but do know that it has become a lot more popular and service has downgraded as a result somewhat.

One of the greatest trips of my life. Wife and I really enjoyed it. Would recommend anyone looking for a good time in a relaxing place with great food and wonderful nature to come and visit. Service was among the best of all the hotels that I have had the pleasure of going