Melhores hotéis 5 estrelas em Berne

Spacious and luxurious room with huge bathroom. Conveniently located next to public transportation, attractions and shopping. Restaurant at Sky Terrace was overpriced and didn’t taste nice. Restaurant Jack’s at ground floor has nice ambience and serves nice steaks.

The experience at Hotel Bellevue Palace was truly impressive. We were welcomed by the General Manager of the hotel at check-in and all the staff members were very welcoming and friendly. The location of the hotel is about a 10-15 min walk from the Bern Banhof and centrally situated in the city of Bern. The room was spacious with a small balcony, a powder room, and a bathroom. The work desk also had its own power sockets compatible with various plugs from all over the world. Checkout was smooth and easy and the front desk staff (I believe it was Paula) offered to help us to load our bags to our car and gave us a bottle of water for the journey. The experience was truly 5 stars and is well worth the cost.

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

Room is spacious and we were given a room in another building with a private balcony. Even though there is nothing to view from there facing building inside, the cushions and a table arranged there are good for a short stay with a cup of tea/coffee. Location is good. A bit far away from train station by walking, but still manageable. Walking distance to the old town area though. There was also an incident that the front desk was helpful. After checked out and left the hotel, we found we left a camera somewhere in the room. We went back to hotel and we were offered help immediately. If I will stay in this town again, will likely choose this one as first option.

The hotel staff is very friendly and happy to answer my questions. They respect the guests very much. The hotel environment is very good, comfortable and clean. Only 5 minutes away from the train station, very convenient There are not too many breakfast choices, but they are all acceptable and taste good

We have a great experience when we stay in this hotel, clean, comfortable and large room with beautiful view the city of Bern, also the friendly staff. Good location and easy to access. Need a little improvement about an iron, i think it's better if an iron is provided in each room. Because most of guest need it.

The front desk attitude is very good, the hotel facade is small, but the rooms are large and well-equipped and spacious, highly recommended! Bern is the most beautiful city we have ever visited in Switzerland and is worth visiting

Liked the location of the hotel. However, we had booked it for a/c but the air conditioning was not working in any of the 3 rooms we had so it was very disappointing. Extremely hot and uncomfortable at night.

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

Enthusiasm, the room is also good, suitable for self-driving, a little distance from the city center, good value for money, convenient around, supermarket hotels, will choose here next time