Melhores hotéis com spa em Berlin

Good location. Tall building that can be easily spot from anywhere of the city. (Easy to identify the direction to go back to the hotel) Have to pay eur 2 for luggage storage per day. Bathroom with curtain (no door), not that convenient for non couple.

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

Everything was perfect until the morning of departure, when the service staff knocked on the room door at 8.30 in the morning to tell me to check out because they had to clean, although on Booking, check-out was provided until 12 o'clock.It somewhat erased all the charm until then.

The environment is very good, the room is very beautiful, the location is convenient, the train station and subway are at the door, and the Mall of Berlin is also very convenient for shopping in less than five minutes.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

It was good to be back in Berlin after three years, and to mark the occasion, a friend suggested we do something outrageous. Like partake in a dish that's ubiquitously Berlin, but at an awesome setting and similarly astronomical price. A quick Google search pointed us to the Adlon Kempinski's currywurst, served at the lobby lounge. We were not disappointed. Large serving of sausages came sprinkled with real gold flakes. Glad to have had some historical Berliner cuisine and glad to have paid those prices. The hotel is super!

Gay billed hotels should try more not to make guests feel that they accept second best! Rooms billed as something different were in fact impractical and dark. The only clothes rail was too high for me at 5’7” to comfortably reach, and positioned over one of the useable surfaces meant clothes were pulled down in an awkward way. This resulted in a wine glass being broken. I reported immediately. It seems I was charged €5! No notification just taken from my account. How churlish! Open bathroom lacking privacy, with the only hooks in the toilet! No rails for wet towels!? NO tea or coffee facilities whatsoever except for breakfast. Never experienced that before anywhere in the world in all styles of hotel!! I reported what appeared a security breach with a person appearing under the influence of substances knocking on random doors one evening, ours twice in succession. Not only no report back despite asking, not even passed on to successive shift reception staff, who knew nothing about my earlier report! Overall staff were pleasant but reserved and not exceptionally friendly. Often either away from the desk, sometimes waiting 5-10 minutes after ringing bell, or eating at the desk, very unprofessional. Breakfast staff no smiles or friendliness, no welcome. Overall a disappointing stay, which I would not repeat or recommend unfortunately.

Firstly on to the positives - the location is convenient, the staff is friendly and helpful and the common areas are mostly what you would expect from a Westin Grand. It is clear that they have not spent much resources on keeping the guest rooms up-to-date though, the air circulation was sub-par (very try air throughout the room) and the gym is a big disappointment. A few older treadmills and cross-trainers but no free weights or other equipment. Also, no room service before 5 pm is unheard of for property that markets itself as five-star. All-in-all more akin to an average four-star property but with a Westin brand attached to it. Will not be in a hurry to return.

Great hotel. Really nice gym and wellness facility. Check in took a bit longer than expected and communication with trip.com needs improvement. I already had paid and they wanted to charge me when i checked out. Needed to send a copy of reservation to reception. Not a big deal but room for improvement.