Courtney
3 de março de 2024
it was so late, almost 1AM we had been on the road driving for 11 hrs & we just wanted to hit the hay! we checked in, as we enter our room, not only was it the wrong room, I had booked a king room, it was a double bed room, but it STUNK. The room literally smelled like mold, musty, just disgusting!!! I don’t know what was going on, but I know I wasn’t sleeping in there! So went to the front desk, I stated my concerns of smell & the fact it was the wrong room. The gentleman was very kind & got us a different room, & stated they double booked my king suite so this is what I got, which was super upsetting! so we go to the new room & as soon as I walked in I was like absolutely not, it STUNK as well, same smell!! It was so bad my husband & I were not sleeping in there!!! So again, around 1AM, we went back to the front desk & apologized but asked for a new room because we were not sleeping in there!! So again, this gentleman was nice & got us a new room on the 2nd floor (hoping that maybe a different floor would be better). we get up there, walk in, i was like you have to be kidding me! smelled bad again, not nearly as bad as the previous 2, but still, come on!!! how do you expect people to “rent” these rooms smelling like that!!! It was so late,I told my husband I wasn’t going back down!! so we stayed but wasn’t happy!! bathroom door was also broke, it looked like someone punched it in! thankfully we were just passing through & won’t be back! ******* rated it 8.8/10, sadly wrong!
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