Jennifer
7 de março de 2024
We stayed here 5 years ago and loved it. This time around, it was a little different. Check in was horrendous. Got there at 2- was told the room would be ready at 3. At 3, they said 4, at 4 they said there was a “mechanical issue” and wouldn’t be ready until 7. After basically putting up a fight for 30 minutes, they miraculously had our room ready. The waiters at the restaurants were so nice and kind and helpful. The bar tenders and pool staff were not. One told my husband that he couldn’t get a drink bc the bar didn’t open for 10 more minutes. My husband asked why- and the bar tender said -fine I’ll make your drink- a pina colada- but instead of blending it, he just poured the liquid in a cup, added ice and stirred it and said you Americans just eat at the buffet and then come get drinks right after. My husband threw his drink away and said- maybe they didn’t tell you but it’s all inclusive and maybe you shouldn’t work in hospitality if you hate people.
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