Adventure67802908056
21 de agosto de 2023
I checked in today for a room prebooked for several months , with the specific request for a room with a balcony, I stated quite clearly on the corresponding emails when booking , my room MUST (in big letters ) have a balcony, even at extra cost and was assured this would be the case . On checking in I was given room 103 on the first floor, which was little short of a dingy prison cell , there wasn’t even a Window with natural light. I returned to reception and showed her the confirmation email and the lady said they were full and there were no rooms with a Balcony left , despite my previous emails to this hotel. To cut a long story short, it wasn’t her fault and in fairness she did the best she could and refunded me in full. So, I checked in to another hotel complete with a nice balcony. Be warned, although this hotel appears to be a nice rustic Spanish hotel ( which drew me to book it in the first place ) you may end up in a cell rather than a nice room or without a balcony. Very disappointing.
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