Usuário convidado
1 de março de 2024
We stayed in the avenida apartments from 19th September until the 26th. We’ve stayed before and always found it lovely and clean. The first night we arrived we was told our room we requested wasn’t available due to a fault, which can’t be helped. So was told to stay a night in the hotel. No problems with this other than wanting to unpack and settle, but again can’t be helped. The day after we could move to room 411 and was told this was as equally a nice a room as the one we had originally requested. It was horrendous. The floors were filthy, every other tile was smashed, the bathroom only had a shower which was dirty. The room itself was directly next to the elevator which was so loud even in the middle of the day. My partner suffers from frequent migraines so the constant noise of the lift would be a literal pain. So after complaining to a lady at reception who was rude, we changed rooms to 409. This room was slightly cleaner other than the cigarette ash all over the bathroom floor, the broken sofa arm, the air conditioning not fully working, the toilet on a continuous flush and the cockroaches that would run out towards your feet. This was a better room. We headed back to the hotel as we still had our key for the room and had left a case in there. To open the door to a woman getting changed and her husband unpacking all while they ignored our suitcase in the corner. Apparently they’ll move someone in whilst your bed is still warm 👍🏻 About night 2 of our holiday we got a stag party next door of about 6/7 lads. Even though stag/hen groups aren’t allowed, this was allowed. They was very noisy and played music until very late at night right next to the wall for our bedroom. At this point we didn’t know what was better noise, the stag group or the lift (at least the lift made different noises compared to the stag group playing the same 3 songs). One of the days we decided to go into the hotel for our lunch for half an hour to come back to our towels folded at the bar. It’s one rule for one here and one for another apparently. Other guests who would leave their towel a few hours to come back to it still on their lounger but we go for lunch in THEIR hotel and they move our towels 🙃 Very disappointing to say the least. When we’ve paid quite a lot for our holiday and was given below sub-par it’s shocking. It really ruined our holiday and as a treat for my birthday it spoiled that too
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