Hotéis Family-friendly em Benicasim

We booked this hotel for 7 days partly to celebrate our wedding anniversary. We enjoyed an upgrade to suite which was great. we booked through ******* and advised that this was the last room for our week. Reception very good and we needed it as twice our room door lock failed but attended to promptly. Although advised that it appeared the hotel was full on our first night dinner there were about 10 persons. however, the following morning we found that the was a huge host of young Canadian footballers and their coaches, family etc staying which we did not expect staying in a 4-star hotel and their manners were not good. Moving on to the restaurant which on your web site ‘offering an à la carte service’ which it clearly does not and the food although previous guests have said was good for us it was bland and with no imagination, spaghetti/pizza/lasagna/ chicken dippers are not what we expect from this type of establishment, perhaps it was because of the footballers. More importantly when there was some sort of party one night we sat and watched superb tapas going past us to the party so if this type of food is available why not for everybody.? Please remember we were paying some €54 for dinner each night and never got our monies worth. Again, from the web site ‘you can find a café, giving you the perfect excuse to grab a moment for a coffee, a soft drink or a snack’ – this was a very poorly attended BAR not a café and from what appeared to be a small staffing situation, if you wanted a drink or coffee quite often no one about???? Ther pool – no shallow end!!!!!???? The depths are marked but need redoing show a minimum depth 1.8m, this is not good for poor swimmers. In fact, my wife was surprised when I told her this so decided to enter the small pool via the steps which she slipped on badly and has bad bruises for the trouble. This area should have a handrail as in all the other hotels we have visited. This was reported to reception, but they did not seem to want to know. If we had known that the hotel was going to full of teenagers, we would have gone elsewhere One final point, if you make pool rules then they should be adhered to but these were Continually broken. the facilities mentioned on ******* and *********** are incorrect.