DoubleTree by Hilton Bend

Pricey .. I stayed 2 night $260/night, kinda surprised that the hotel still charged me even more for breakfast, parking and waters.

The front desk people are awesome and so friendly. The rooms are so clean and the beds so comfortable. It's the 2nd time we've stayed there in 6 weeks. Everything is so close to this hotel in downtown Bend, Or

The hotel is the process of updating, but if you stay in a room that hasn’t been updated, be aware that there are no USB ports in the rooms. We were unable to charge our phones without buying plug-ins. Also, parking isn’t free.

I don't have any complaints, but I would recommend some maintenance to avoid future water damage. My room was in need of new sink, tub, and counter sealant. There was also a crack in the shower pan that could let water down to the floor below.

The real problem came during checkout and after my stay. First of all I bought snacks from their front desk. Upon opening the popcorn the entire bag ripped and popcorn fell everywhere. There is no vacuum in the room so I was unable to clean it up. I tried my best to get what I could, and left a generous tip for housekeeping. After I drive 30 minutes to the airport I notice my wedding ring is not on my finger. I remember I left it on the bathroom sink when I was washing my hands. I call the hotel and tell the front desk. To which he said he would have house keeping check. I call back 15 minutes later to check if they found it, the man insisted it was not there. He said he went in and searched EVERYWHERE with a flashlight, even got on his hands and knees. I asked if I could come look myself as I KNEW it was there. He got defensive and said there was no reason for me to come it is not there and the room has already been searched, cleaned, and is ready for the next guest. I insisted I am coming back to search as I would not be leaving town knowing my ring is in that room. I drive the 30 minutes back to the hotel and the man I spoke with walked me up to the “clean” room. As soon as I walked in I went right to the “clean” bathroom sink and behind the tissue box there is my wedding ring! Mind you, if someone had wiped down this sink would’ve seen my ring. Yet there it was! And to top it off they charged me 20$ for the popcorn on the floor.

Very convenient to downtown Bend, with parking included, which is a bonus in this area.

Nice hotel. Very well located. Nice to have some food service available in the lobby. Easy walk to downtown.

Close in to everything in Bend. Property is a bit dated. The warm cookies they gave us at checkin were awesome.

Very bad customer service at the front desk. Really bad. Sad, because everything else was wonderful. This doesn't stop me going back to your hotel in Bend. Perfect location, excellent service. Just one person can be nasty, but it gives you a bad feeling.