Hotel Best Tritón

Just returned from a 5 night stay at Best Triton in benalmadena. On arrival the hotel looked fabulous, amazing views of the sea and very picturesque. The reception area was immaculate with loads of seating and gorgeous views. We were checked in by a lovely lady on reception who gave us directions to our rooms. We got lost trying to find it. The hotel is very big with not many lifts so it was a bit of a walk to our room on the 11th floor. When we got to the room we were very impressed. We had paid for a partial sea view and it did not disappoint, the only obstruction to the sea view was part of the hotel building but view was still fantastic The room was lovely and clean with a huge queen size bed, large walk in shower and decent size balcony. There is a safe that can be set with your own code. There was no telephone in the room, not sure if there was meant to be, so unable to contact reception with any of the issues we encountered without making the journey down 11 floors. There is also only 1 small bathroom bin which is annoying , we ended up filling plastic bags and using them as bins. There was air conditioning which was switched off on arrival, so we turned it on as it was nearly 30 degrees outside and very warm on the 11th floor. After an hour or so there was a horrific smell coming from the air conditioning unit that smelt like sewage. We turned it off and told reception who said they would look into it. Nothing was done. We tried the air con again later that evening and again after an hour the smell returned leaving us with an uncomfortable and unpleasant night. This went on for the duration of our stay and when we told reception they looked at us like we were stupid nd said they would send someone to look but this never materialised. This really ruined the experience of our holiday as it was like staying in a sewer. We were bed and breakfast during our stay so went down to breakfast in the morning. The dining area was extremely busy and it took us a little while to find a table to sit. There are huge queues at the coffee machines and the coffee and tea were not very nice. The food was not to my liking but there was plenty of choice. We decided to eat out after trying breakfast there on 2 occasions. Pool areas were nice and access on to the beach is great. The only issue is that nothing is really signposted so we kept finding ourselves on various paths leading to places we didn’t need to go to. With the hotel being so large it definitely needs more signposting and definitely more staff.