Hotéis perto de Franquia KS Buritis, Belo Horizonte

This is a top hotel in Belo Horizonte. I always stay here when visiting my family. The staff is always friendly and efficient, rooms are comfortable, and the food the best. A big shout out to Luisa at the hotel restaurant. I was ill for a couple of days and she went the extra mile to make me feel welcome. Obrigada!

I found that hotel / Flat (which is very big) on the internet. We resolved to risk and not regret. As we have a pet, we pick up a room with two rooms, dinner, refrigerator and room. The care is discreet, but I have nothing to complain. We do not use the hotel dependences as swimming pool and academy, but the room we book (I think not everyone is like that) doesn't leave it due to a apartment (for several people I imagine they live there).

I love this hotel, it's our second time and if you have the opportunity, we'll be back with sure ... The rooms and bathrooms are spacious, super clean and quiet!! All staff are very educated and attentive. The breakfast is wonderful, traditional mining coffee and all the buffet is super fresh and delicious!! The hotel has a Japanese restaurant in the delicious ground, too helpful to not have to get out. I only have praises for this hotel!! Thank you very much!!!!

It’s a good place, comfortable, good place around de city. I think it’s important to improve de TVs, are not smart, and people of the hotel should be speake a little of English, some times it’s very important for foreign people.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Very good, very clean, with a balcony on the roof, a very good view, a very good service, a gym, and a restaurant. The people are very welcoming and there are snacks. You can speak English. A very good experience.

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Perfect accommodation. Clean accommodation. Comfortable bed. efficient blackout. Excellent air conditioning. Silent location. Reception service, breakfast staff, all empathic, sought and lovely. There is a very good breakfast. Excellent cost benefit.

There’s nothing like arriving at a hotel and feeling welcomed. When I checked in for my weeklong stay, Jackson and Lucíola at the front desk were kind and helpful. I later met Rafael and Thiago, as well as the excellent housekeeper Emerson. They were all great and made me feel at home. My room was basic but modern and clean. The bed and pillows were comfortable, the air conditioning was excellent, and the blackout curtains let me sleep in. The shower had strong water pressure. The minibar was well stocked and replenished daily. Be aware that the walls are thin, so if there are loud guests next door you’ll hear them clearly. Luckily the front desk staff is accommodating and helped me move. The location is great, walking distance from lots of restaurants, bars, nightlife, and a pleasant 10-minute walk from Pátio Savassi, an upscale outdoor shopping mall with the high-end Verdemar supermarket right next to it. My only suggestion is to improve the breakfast. The food could be tastier, and the attendants could be better trained. For example, they’ll make you fresh eggs, but you need to ask, as they never offer and there are no signs. I saw someone get an omelette one day, so the next morning I asked and they made me one too. It would also be nice to have variety in the hot items in the buffet, but the entire week I was there, it was always the same two things: chopped hotdogs in tomato sauce and cold scrambled eggs. Next time I go to BH, I look forward to visiting my friends at eSuites Toscanini-Savassi and enjoying an improved breakfast experience.

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.