Holiday Inn Express & Suites Alexandria - Fort Belvoir

Nice breakfast, very nice location. Had a wonderful experience at this hotel.

The front desk clerk Shamar was great..She was very accommodating and polite. Her customer service is phenomenal. I look forward to returning. The room was clean and updated. Very spacious bathroom. Im please with the comfortable king bed and jaquzzi. I would definitely recommend this hotel.

The staff were all incredible, so nice so helpful very knowledgeable about the area. The breakfast was excellent. The location was great for the price. We can't wait to go back in a couple months. THANKS TO EVERYONE

The rooms are ok. But we have four people for one room and they only have two set of towels. And the tv remote control didn’t work it. And the cards for the room also not working. I have to tell one of our members to stay in the room. This is ridiculous. Also I booked two connect rooms. And they give us different rooms. Cross the room. We have two families members. It is not convenient. And we see they have indoor pool and Jacuzzi. So I booked it. The front desk told us to go the next hotel near them and ask them can we use their indoor pool . Because they don’t have both. So why they write they have both. This is misleading advertisement..

When we c/in they put us on the ground floor despite of requesting a high floor, due to GF is always too much traffic. I was kinda ok with it, until 15min later, i could clearly hear people walking, talking, and all kinds of noise. I called the Front desk if they have any other jacuzzi suite other than on the ground Floor, she said they are all sold out and she has no other room for me to move in. I was not convinced so i jump on their website, and indeed they have jacuzzi rooms available. I waited till the next shift comes in, and i called using my phone, and was asking for availabilities for a jacuzzi suite. She said they have jacuzzi suites available. So the previous shift lied because either she did not want us to move room,or she just didnt want to deal with the hassle.As a platinum and IHG ambassador member, i find this hotel cares less about their guests. That did not end their: I had to leave for work that day while my husband staying in our hotel room, I had an emergency and had to call the hotel to connect me to my room coz my husband's phone is not ringing. After she transferred me twice, she said that the room phone seems like not working coz the call keeps going back to her. I said ok let me call 911 then.Came back to hotel at 4am and wanted a late c/out but nobody's at the front desk. I went back to FD 8:30am to ask for a late c/o at 2pm. I was asleep when the HK knocked at 12:10pm (check out time). So the FD wasnt listening then when i asked for 2pm late C/o.

Check in was quick and easy. Rooms are very comfortable. Overall very happy with our stay.

Everytime I turned on the tv it was set to Fox News. I guess that’s fine if that’s your thing. Inside the hotel was nice, clean and quiet. Outside: lots of sirens and police. Would I stay here again? Yep! Thank you!

Everything was better than average except the bed was too high for shorter people and there were no stools to use getting into the bed. We had to buy a stool to safely get into the bed.