The hotel is undeniably beautiful, with stunning surroundings and well-maintained facilities. The staff, particularly Runga & Shaffiy, provided exceptional service. They were warm, welcoming, and went above and beyond to accommodate our needs. Special thanks to the chef who prepared fresh juice and food for my 8-month-old baby, which was the highlight of our stay. Kudos to the valets for swiftly resolving a car issue with professionalism and discretion. However, our experience was marred by disappoin**ents with the Reservation and Front Office teams. Despite mentioning my wife's recent birthday and requesting a cake to surprise her, the arrangement was not fulfilled, leaving us feeling let down. Additionally, despite requesting a room close to the restaurants due to having a baby and unpredictable weather, we were allocated a room at the far end of the beachfront. Overall, our stay was a mix of highs and lows. While the exceptional service from certain staff members made our experience memorable, the lapses in communication and room allocation were disappointing.
Traduzir