Usuário convidado
10 de outubro de 2023
One of the most disappointing experiences: We had booked a honeymoon suite a month in advance, but when we arrived, there were two separate beds in the room. Reason: hotel is fully booked!! The honeymoon package promised flowers in the room, but we found dried flowers on the bed, which made it uncomfortable to sleep. The orange juice was not fresh, and the cake was far from being good quality. Getting toothpaste was a constant struggle as it was frequently out of stock, and first time we did get it, it was dry. The air conditioning in the room was not working. The room's carpet was not properly cleaned. Some of the staff were unfriendly. There were frequent power outages during the day and night. When the electricity came back on, the room lights would turn on, forcing us to wake up to turn them off. Surprisingly, the hotel didn't have a generator like other hotels. TV channels would go off for couple hours, twice a day. The restaurant doubled as a smoking area, leaving non-smokers with no choice but to sit outside on uncomfortable bar chairs. Even if there were available tables outside, we needed special permission, and the waiter would continually remind us of their "kindness" in allowing us to sit there. Coffee during breakfast would mysteriously disappear with the explanation of being "out of stock," catching us by surprise with no prior notice. The only redeeming quality was the view!
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