Hampton Inn Houston-Baytown

My vehicle was broke into in their parking lot. My back door wind shattered. Would not offer up any camera footage. Manager was very cold and un phased by it and simply said they are not responsible for vehicles. I couldn’t even my stay refunded. She was more concerned running her day care out of her back office.

Worst hotel experience I can remember. We arrived to find the room very dark, with 2 light bulbs not working. We got those replaced. How I wish that were the last of the problems. Next, part of the showerhead fell on my daughter as she tried to shower. Luckily, she was not seriously hurt. We managed to re-attach it, but after this, my other daughter was now afraid to shower here. Finally, we discovered a pile of used drug wrappers and a dirty, red-stained rag in the corner of our room. At this point we started re-packing our bags, and left immediately. This is the first time we have ever left a hotel room the same night, but we did not feel this was a safe place to stay with a family. Upon our departure, the desk clerk informed me that she could do nothing to refund our charges; I would have to talk to the manager (Suzie) the next day. Despite leaving several messages asking for a call back, this manager refused to call and talk to me about the charges on my card. Hilton should be embarrassed to have their name associated with this dive, and they should put responsible management in place ASAP.

The front desk attendants are so knowledgeable, I was impressed, I travel a lot for work and pleasure and I bring the children along, the most important thing for me is to get a clean comfortable room and to know what to do after my meetings, they know their surroundings area I think thats important to have informed attendants and friendly staff