Jonathon
7 de março de 2023
Hotel is nice and clean, easily accessible. Two team members were AMAZING, Erica at checkin - super friendly and helpful. Yessica, there at checkout, working breakfast area, and super responsive to a spill in elevator. Both these reps were quick response,working hard and overall just great demeanors! Jessica, the General Manager was not! She was in charge of breakfast one morning, ran out of waffle mix and syrup, overflowing trash cans in breakfast area, broken toaster, completely unattended breakfast area. Food on stove, but no one around. When she finally showed up, she did offer to put out more items, grudgingly. I apologized for having to leave our trash on the table as the trashcan was full. An hour later, observed her sitting in dining area on phone, and I think vaping. Another hour after that around noon, dining area still had food out, our trash was still on table, bread still in broken toaster and no one in sight. Also told we could use the very cold pool at check-in, was not allowed later.
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