DoubleTree Resort by Hilton Hotel Penang

At arrival it was a welcoming reception area, attentive staff, and an efficient check-in process & cookies welcome offer. Concierge assistance to make guests feel at ease. Good location and view towards the beach side Comfortable beds, quality linens, and a relaxing atmosphere make the stay enjoyable with Free Wi-Fi, smart TVs etc. Leisure Facilities: Swimming pools, spas, gyms, and massage contribute to a relaxing stay. A smooth check-out process, assistance with luggage, and thoughtful gestures.

I had high expectations for my stay at DoubleTree Resort by Hilton in Penang, but unfortunately, the experience was far from pleasant. Here are the main issues I faced: 1) Unreasonable Charges for Cutlery The hotel wanted to charge me RM 5 just to provide cutlery because I ordered food from outside. This kind of nickel-and-diming is extremely disappointing and not what I expect from a Hilton property. 2) Terrible Room Conditions I booked a suite room with a sea view, but was given a city-view room instead. To make matters worse, the suite’s roof was leaking badly. Because of this, I was downgraded to a standard room for the night. If I paid for a suite, I expect to stay in a suite, not a downgraded room with no compensation or effort to rectify the situation. 3) Poor Maintenance The water leakage in the room was unacceptable. A hotel of this caliber should have better upkeep to ensure their guests' comfort and safety. Overall, this was a disappointing and frustrating stay. I wouldn’t recommend this hotel unless they seriously improve their service standards and maintenance. Hilton can do much better than this!

Pleasant stay here with our family. The highlight of any double tree is their hospitality and their breakfast buffet. Will definitely return. Beach is on the other side of the road and they have thoughtfully constructed a bridge across.

We recently enjoyed a stay at the DoubleTree Resort Penang in a twin room with a sofa bed. The room was spacious enough for our family, and we appreciated the hotel setting up the sofa bed. The water pressure in the shower was fantastic, and the room had all the necessary amenities. We were welcomed with delicious cookies, a nice touch. However, parking was RM3 per day per entry, which adds up. The breakfast buffet was average, not as impressive as the DoubleTree KL's offering. Internet speed was decent for general use, but not lightning fast. The pool was smaller than expected, especially compared to some neighboring hotels. While the bridge to Miami Beach was convenient, we preferred the larger, more vibrant Ferringhi Walk and Ferringhi Bay beaches nearby. Overall, a decent stay for families, but with a few areas for improvement.

gonna repeat again! You guys can ask for simple decoration for honeymonn with cake as complimentary!

Always love this hotel 🥰🥰 Staff very friendly and helpful Variety breakfast 🔥