lizcY6208QM
7 de dezembro de 2023
So disappointed - booked as a last minute treat to visit Bath Christmas market Fortunately we booked on a Sunday evening which was much cheaper than a Saturday We arrived and were checked in efficiently - we were staying in room 205 - the room was small but it’s an old building so there was no surprise there. The bathroom was dirty - hairs on the toilet, the flush was worn and the shower screen was very dirty at the bottom. The toilet was propped up on a piece of wood!! I used the hairdryer only to find that it was melted and very badly damaged. We took it to reception and complained about the hairdryer and toilet being dirty. The receptionist apologised and said she would sort this out - we went out and when we returned the hairdryer was replaced and the toilet cleaned. There was a bottle of Prosecco in the fridge. The next morning we had breakfast - it was ok but nothing special - bacon was flaccid and sausage was not amazing quality. When we checked out the owner was present and asked about our stay. I expressed my dissatisfaction with the room and he offered a 25% refund and said he would e-Mail me offering a room upgrade should we stay again. We accepted this gesture and he asked us not to put anything on social media. To date I have not heard anything or received the refund they promised! This hotel was priced at over £400 the following Saturday - if I had paid this amount I would have been furious.
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