Visionapartments Basel Nauenstrasse - Contactless Check-IN

Do not use this place, very disorganized company ......check in was horrible as it is contactless as they say...you get there with no info sent of the code for check in, had many guest there with the same issues...took us 2 hours before we can get into the room. Over all not a good experience ...the room as run down and dirty so they had to switch us ......please spend your money some where else.

There was a gap between the bed and the wall where there should have been a bedhead. There were no cushions to put down the gap like in the photos. No air conditioning only a fan.They had flannel sheets on when it was 29 degrees. The pillows were so flat that they were of no use. The pictures look fantastic, but it's not what you get. There is bag storage at a cost but 15 steps to take them down and up again, this was not disclosed before purchasing no refunds,as being aged challenged this was an issue. Coffee in the bar Cafe was terrible 8Franks from a machine and you got half a cup.

Vision apartments - basel, close to a train station, a contact less check-in, less noise, a handy fan, simple balcony for the street view, cooking stove, utensils a we stayed for two nights to cover day trips to Black forest region, Colmarr, Strasbourg

Vision Apartments Basel is in a great location close to the station - handy if you will be using the main Basel SBB station to travel around Switzerland. Rooms at the back are quiet. The apartment was very clean and up-to-date with decor and furnishings. The shower was powerful. Although there is no aircon, our apartment was well ventilated with a window and patio door and good black-out blinds, so it stayed fairly cool on a hot couple of days. The 'terrace apartment' (no 201) on the second floor was quite small, with not much room to get around the bed and a single stool at a breakfast bar to sit on. Ours was decorated in dark brown so it felt quite dim and even smaller than it was. Because Vision Apartments Basel is a fully digital property, there are no staff on-site. You can't drop off your baggage before your room is ready at 3pm as your door code will not work until 3pm. While we were there, the electronic door code system went wrong and it was quite stressful trying to work out how to get into our apartment. A Vision Apartments staff member was brought onsite and we had to locate them whenever we wanted to re-enter our apartment. It took a couple of days to fix the problem. Our 'terrace apartment' had a very small covered balcony but there was no table and chairs. From the roof terrace I could see that all the other similar balconies had furniture. I requested table and chairs by email but none were provided, so there was no space for 2 people to sit and eat in the apartment. Basel visitors staying in hotels, apartments, hostels etc are entitled to a free Basel Card which is great as it gives you free local transport and half price museum entry. You can use your reservation document as proof of entitlement for the bus from the airport to the city. Your Basel Card is meant to be emailed or given to you on arrival at the property. This did not happen and I had to chase it up by email and with our travel agent - we didn't get our card until the second day of our stay. It was unclear whether breakfast was included - there were breakfast items on a bar downstairs on weekdays but no-one to ask if you were meant to pay. The breakfast area was closed off, as was access to the exterior courtyard, so there were no external shared spaces to relax outside your room, except the roof terrace, which was pleasant but small. There was renovation work in progress downstairs and a plastic sheet closed off the bar area. I would not stay in a Vision Apartments property again. The idea of an unstaffed property with everything online is great when all is provided efficiently from the outset. But when anything goes wrong, or you have a simple question, or you want to leave luggage or have the facilities explained, the lack of a receptionist or concierge is really frustrating. It didn't feel welcoming. There is a 24 hour phoneline to call with queries and the staff were helpful and spoke three languages. But they couldn't always resolve issues remotely or expla

Recently, we stayed in the Vision Apartments for a week. The building is located just a few minutes walk from the Basel train station which made for easy access to the trains for day trips. This allowed us to pack a lunch for a day of sightseeing and then come back to the room and fix supper. We booked a studio apartment and when we checked in were assigned room 314. The room was located on the south west corner of the building which put us just above the busy street. The room was fairly spacious and included a nice bathroom, sitting area, kitchenette with table and chairs and the bed. There were three windows but only one of them opened about 2 inches so we didn't have any cool air flowing. The room did get stuffy and there didn't seem to be any cool air coming out the vents in the ceiling. Luckily there was a standing floor fan which we kept running continuously while in the room and at night. The kitchen was pretty well equipped with the basics but didn't have a frying pan so we had to use one of the pots that were there. We asked customer service about getting a frying pan but they said we had to use what was there. We also asked them about the lack of air conditioning and they also replied that there was nothing they could do. Not very helpful at all!! The facilities in the building were nice and modern. Laundry machines in the basement were Miele brand so were modern and easy to use. The workout room was stocked with free weights, bench, cardio and a large combination weights pully machine. On the roof is small plunge pool, which is not heated, and a pool bar that must only be open in the summer. Overall, we enjoyed the room and building and would consider staying there again when we return to Basel.

I’ve stayed here twice now, and really cannot complain: at first, I found the website and booking system cumbersome and was uncertain of the pass code entry system… but it’s worked smoothly for me. The location is great - a block or two away from the central station, so handy if you arrive late at night. Also handy for places to get breakfast - I recommend Dean + David or Starbucks. Rooms are clean and functional. Some are starting to show signs of wear and tear, but nothing that makes the stay uncomfortable. I’ve never cooked in my room, but probably wouldn’t - I typically stay on Basel for a couple of days, no more than a week, so just eat out.