ShionaMac
17 de agosto de 2021
We specifically requested pram/wheelchair access. Despite communications back and forth with the hotel before our arrival, and reassurances of welcoming children under 5 (a cot was offered, but we declined), they failed to mention that the hotel has no lift, and the first floor is up 3 flights of stairs. Not what I would consider accessible! I have a disability and stairs are often difficult, though luckily I am able to walk without use of a wheelchair. However, each time we were coming in and out of the hotel, we had to wake our baby for me to struggle carrying her up and down stairs whilst my partner carried the pram. Staff were lovely about it and offered assistance to carry the pram and our luggage, but it really wasn't ideal, especially considering we had emailed ahead and asked more than once about accessibility. The room itself was fine, but the layout of the bathroom was not good. The huge sink was not appropriate for the size of the bathroom, making it difficult for even an everage-sized person to stand and wash. It was so oversized and badly positioned that it blocked access to the rest of the bathroom, so squeezing past to the toilet did not even feel safe, never mind manoeuvring into and out of the bath, with a baby no less, which was almost impossible to do safely. I was lucky to be having a good week with my health, as had my condition been in the midst of a flare, we would not have been able to stay here. In addition, when housekeeping removed our rubbish, no new bags were left, meaning we had nowhere to put any rubbish, including dirty nappies. The room was also very noisy, both from rowdy pubs nearby and noisy guests above who were stomping about above us all hours of the night, which kept waking the baby. Sounded like there was a large group of elephants up there!
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