Hotéis Ascend Collection em Barrie

Most of the reviews online are poor, we had no choice but to use this hotel as part of a hockey tournament. Our room was not as dirty or smelly as others had indicated but it was outdated and in need of new carpet, no bathroom fans, no sprinklers, no modern conveniences ie. USB charging ports etc. The beds are all doubles, not queens so they are small. It wasn't terrible however. The WIFI was good when it worked, went down for a couple hours, I contacted to hotel regarding this, they pawned me off to a 1-800 number, they told me it was infact the hotels hardware that needed fixing, had to let the hotel know this, as if its my job. I run a business so connectivity is key. The pool was the coldest pool of any hotel I've stayed at, its clear they don't pay to heat it, perhaps 70-75 degrees at best, for that reason its not well used, at least for long. The health department shut down the hot tub (per the sign on it when we visited), the out door pool would be amazing but its closed and in need of a ton of repair, sauna not working. The owners need to do some serious updating to this property if they want to sustain business in the coming years, we would never return on our own. My son was a late ad on to the hockey team and we were not able to book under the ”team” rate, we had to pay $40 more. They would not give us the same price as the rest of the team. On the final day (Sunday) I asked for a late check out as we wouldn't be back to the hotel until 12pm after the game and they refused to give me a later checkout and told me that they couldn't guarantee housekeeping wouldn't be in there. I told them I paid more than everyone else on the team, would be the least they could do for me, to no avail. We gave up and packed up early and left to avoid any further contact with them. I would have given them 3 stars had their employee been nicer regarding the request for a late check out. The hotel was full for the weekend, 100's of rooms to clean Sunday, I highly doubt they have 100's coming in Sunday to replace us all, I don't appreciate the ignorance of the employee I interacted with. In short, its clear this property is 30 years past its prime and little has been done to maintain its relevance to 2022 standards. My suggestion would be to avoid at all costs, park benches may be a better alternative than staying here.