Guest House Ellipse - Whetstone

Não é adequado para reservas familiares

Este hotel é um hotel fraudulento. Em teoria, tem três quartos. Não é um hotel, certo? É apenas uma casa muito normal, muito lixo. O preço no site é muito baixo, mas há muitas taxas ocultas. A taxa de lençol é de 20 libras por noite, e o preço do quarto é de cerca de 30 libras. é muito estranho e deve ser antes das 20h. Naquela hora, porque não havia tempo, pedi ao meu colega para comparecer ao check-in. Ele pagou um depósito de 100 libras e duas noites de lençóis. diga-me, eu não sabia. Na manhã seguinte, era muito cedo, muito cedo e eu ainda estava dormindo **O dono da loja me pediu dinheiro, mas eu não sabia o que era o dinheiro. reclamou com o Ctrip Business Travel Service, que era uma porcaria, e eles disseram que iriam lidar com isso. Então eu olhei as notas e descobri que ela realmente cobrava 20 libras por dia. disse que não aceitaria a cobrança, caso contrário meu pedido seria cancelado no dia seguinte e nos próximos três dias. Ele concordou e foi muito educado. Ele se recusou a aceitar porque a Ctrip ligou para ele durante a negociação. Ele disse que eu não queria atender a ligação da Ctrip e disse que não aceitaria. Posso usar meus próprios suprimentos, ou verificar e fazer um pedido no dia seguinte. Perguntei ao meu colega há três dias e ele disse que os próximos três dias serão deduzidos do depósito. Este é um hotel de lixo, e até mesmo o Ctrip pode. Não posso lidar com isso. Vários funcionários do atendimento ao cliente lambendo o hotel como um cachorro. Se você disser que muda todos os dias, eu concordo, sinto muito, ele não limpou a casa um dia inteiro!

Perfect

on a two night stay , we had a double room which was n ice and spacious . That said , the bed was dangerously unsafe with both the bed head and the bedsted flapping at the slightest touch and obviously needed immediate attention . We were afraid it could have given way at any time made worse by the extremely hard ungiving very thin mattress. The bedside light was also not working. The bathroom however was simply awful . Starting with the shower which was hanging loose and not able to be fixed as the tiles had come away from the wall , The water fluctuated from hot to cold instantly which I think is dangerous. The wash basin plug had seized solid in the open position and upon inspection , all the controlling rods had seized through no maintainence and furthermore likely they had been seized for months if not years making it impossible to wash or shave . Behind the wash basin pedestal was cobwebs and loose tiles , in fact there were numerous small missing tiles all over the walls of the bathroom . We simply could not stay the final night and found accomodation in the nearby travelodge for the final night . Obviously there wasnt any effort by the hotel to make this room serviceable for guests and I have written to environmental health and the office of fair trading to complain about this hotel which in all my years I have never seen a poorer room of which is not fit for purpose

SCAM ALERT. Worst experience I have ever had. I stayed in as I needed a bed for the night. The site indicated in small font , made of course by the host in which she denies, stating if you check in after 8 pm (too early) you will be charged £30 plus. I just paid and it took 1 hour to even get any service. There is no internet service in this location btw. You can’t call anyone. The host messaged me and threatened me that if I don’t pay extra £30 she would “get someone to come and sort me out”. Just rude and abrupt. It’s a shame because the location is nice but everything else is bad from poor management to respect. There’s a housekeeper who lives there who does not understand English?? I don’t understand why someone would employ a non English understanding and speaking keeper? The rooms are all messy and dirty, it smelt like blood when I walked in. The kettles are filthy I even took a picture see pic. The fridge hasn’t been used for 2 years. It’s a rot. The house keeper clearly isn’t doing her job. But she gets free accommodation and apparently doesn’t even get paid. What do you expect. I recommend sting away from this place. Then guess what the host tried charging me an extra £63 as apparently I didn’t show up. This is a pure scam. If I’m charged I have evidence and will present it to met bank. BEWARE!

Perfect for a convenient last minute stopover Large clean rooms. There is access to a kitchen, launderette and a large garden. The staff are very helpful, provided things I had left at home. Will return