Usuário convidado
1 de janeiro de 2023
We stayed for 3 nights when on a walking trip to the island, booked for us by our travel company. Our bags were waiting in reception when we arrived, after booking in the receptionist gave us a tour of the facilities, we had to order our evening meal when we arrived at the restaurant, no offer was made to help with our luggage, there are no lifts. Our room was down several flights of stairs, and although it was clean and comfortable, with plenty of hot water, it seemed dark, lacking natural light. The public areas had an tired, musty feel, the stair carpet was faded and worn, the whole place was in need of talc. We had to wait an hour for our starter, a mixed salad ordered several hours before, the waiting staff were very apologetic, all we could hear from the kitchen was shouting. The following morning the owner rudely and quite aggressively told us we hadn’t waited an hour, only 30 minutes, he didn’t even bother with good morning. He proceeded to blame the staff for not taking the order to the kitchen quickly enough and not turning up, we found his approach very unprofessional. The incident soured our stay and we were rarely acknowledged. We found the restaurant staff very attentive, helpful and friendly but won’t be returning.
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