Premier Inn London Barking

Slightly grubby. Rooms smelt of food. We had to change rooms as it was so bad. Decor old. Location good as near a main road.

Went wednesday the 8th of may 2024 .i got to meet vicky at the bar she was extremely helpfull very jolly .stayed here many times the best happy face i have seen in a long time .lovely comfable beds well be back very soon .hopefully vicky well be there .

Booked for a business trip as we were exhibiting at the Excel in London. We went for a Premier Inn as pretty standard and you know what to expect - not here! The initial greet from front of house was fine but then went downhill from there. First night we waited so long for mains we nearly gave up and went to bed hungry, we complained and were told to pre order our meal for night two, we did this and on arrival sat down and they bought all of the order out at once (starters and mains) - two of the starters were not what we ordered but were informed "that is all we have" - will not be using this facility again which is a shame because rooms are generally clean and comfortable but badly let down by the restaurant service

Staff need better training in customer service. They look angry all the time and don’t have answers to basic questions. They can easily make customers walk out especially when there are other hotels in the area. The price was also too high for the location and a basic hotel brand.

I wrote a review but it got erased . Bottom line not worth the price at all. Nice staff but everything else not worth it.

The rooms were very neat and clean. The bathroom was very tidy. The receptionist's, especially Farsana was very kind, helpful and knowledgeable. She gave us good tips about sight seeing places. The hotel ambience was amazing. Will love to stay there again.

They need to employ an extra member of staff in the kitchen and the floor as the staff are seriously rushed off their feet... we waited 2 hours for dinner, mine was a prawn cocktail out the fridge with dry bread, my colleagues chicken wings came out cold, parking machine didn't work, list was endless, they need extra staff here, staff were pleasant, felt sorry for them...

A very well connected hotel road-wise on East side of London. Also quick to walk into Barking centre for food and drinks. Hotel rooms are nice and quiet. Staff helpful and parking easy. A small bar between the hotel and restaurant which stays open late for a drink and to relax.

Good experience in hotel room but very bad experience at breakfast then need at least 1 more waiter in restaurant and need to give more training because the lady was in breakfast area was very rude and start to argument only that part was worst my wife trying to say we are family of five and want sit on same table my husband is disabled and on his wheelchair but waitresses start to argue and very rude definitely she needs more training