Murmuri Residence Mercader

Was ‘downgraded’ to the other building instead of Mercader. Would have been good if we had been informed before we arrived so that we can arrange for drop off separately instead of lugging our luggages across 2 streets. Unit was a little dusty and some areas need fixing.

簡直是噩夢。這次入住這邊，是因為前幾年來入住過。當時由於該apartment還和Murmuri是一起的，需要去Murmuri酒店的前台checkin。這次直接去酒店前台checkin被告知已經和apartment分開了，現在是兩家公司了。然後跑到直接apartment，從checkin的那一刻，噩夢開始了。 首先，他是酒店式公寓。前台如圖所示，基本完全靠自助。因為機器有一半時間是壞的。前台有個電話機，説有問題打電話，根本沒人接。我們一行5個人，護照來回試，手動輸入訊息各種姓名分開各種嘗試，都不行。還好那個時候前台來上班了，是的，中午來上班了。幫我們前台登記了，改了一些訊息，機器上可以checkin拿房卡了。但發現房間是位於2樓的靠近垃圾房的兩間房，我們問前台為什麼不是之前預訂的帶陽台的房間，被告知都滿了。提示，這個年紀稍大的女的是我在西班牙碰到過最無理和傲慢的。 我入住後就聯繫了攜程，表示房型不符。 攜程的客户先是回覆對方表示房間都滿了，但我自己查詢後發現是有房間而且可訂房的。在我定了可免費退款的房間後，對方才表示可以換房間。。。。。但要3天後，fine。前幾天我們本身也是工作的，晚上就睡個覺，後面2個晚上能換就好了。 關鍵時刻，還是攜程靠譜的。碰到這種老外，真的是能把你活活氣死。 真正的噩夢開始了，第三天我們在11點準時checkout來換房間的時候（其他西班牙的酒店都是12點checkout不知道為什麼他都是11點），被告知可以把行李留在這，但是新換的房間必須要3點後才能辦理入住。沒問題，我們把行李放着，就出去逛街了。晚上5點多的時候回來，按照提示在機器上辦理自助checkin，提示訊息出錯。。。。又是各種的問題。。。開始打前台電話，也沒有人接。。。我們同時聯繫攜程，攜程嘗試了好久，表示也聯繫不上對方酒店。。。。預計5個多小時的嘗試，始終無人接電話！！！！！！ 我們沒有洗漱和換洗的衣服，晚上10點多這邊商店也都關門了。。。。。。唯一慶幸的是攜程還是負責人的，幫找了附近的酒店，4個人將就了一晚上。第二天早上，攜程通知聯繫上對方酒店了，他們9點上班，會有人接待我們，幫我們辦理酒店checkin。因為我們着急要去拿回自己的行李（有個朋友需要每天定時服葯），身上也都沒有電源了，我們早早9點來到前台，又是等了一個多小時，這個年紀稍大的接待拿着咖啡，傲慢的進來了。 最可恨的是，她不承認電話有問題，説沒有接到過電話。我拿着和攜程溝通時拍攝的照片和視頻，另外還有西班牙當地朋友以及臨時入住的酒店都幫忙打電話給他們所有的官方聯繫方式，都無法連接，她才説sorry？？？！！！ 太可怕了，自助入住，如果出任何問題碰到他們這種不接電話無法聯繫的，簡直是噩夢！！！

和下單的位置不在同一個地方，需要走一段距離。老房子位於市中心，周邊餐廳很多，逛街方便。房間內各種設備都不太好用，洗澡水一般，缺少各種用品。

位置非常好，走到米拉之家衹有幾十米，走到最近的地鐵站也衹有幾十米，該地鐵站2站路直接到聖家堂正門口。房間寬敞，設施也很整潔，值得再次選擇。

酒店房間裝修很漂亮，房間層高很高。酒店在非常中心的位置，出行購物吃飯都很方便。酒店前台服務熱情。停車場在酒店不遠馬路對面走過去大約5分鐘，需在酒店前台蓋章，巴塞隆拿停車都不是很便宜。另外，酒店有洗衣機，雖然有烘乾功能但基本不要浪費時間烘乾。有咖啡機但不提供膠囊，建議至少提供入住時候的2個complimentary 膠囊。

I gave an overall rating of 4 because, all things considered, I am pleased with our stay. However, things did not begin well when, after reserving, I was told I would be staying at the ‘Concepcío’ property instead, though I believe no related info was presented during the reservation process. I consider this a ‘bait and switch’ approach, and I am sad to say that neither ******* nor Murmuri would take ownership of this apparent deception. In fact, one of the two ‘live’ Murmuri employees with whom I spoke said, as I understand it, that there are only 2 rental apartments at Murmuri, the building advertised in the listing. But on-site, the biggest downside to the property is that, except for limited daytime hours, the ‘reception’ function is performed entirely remote; the human beings responsible are available only by phone (intermittent pickup; automated greeting in Spanish apparently) or by internal phone within the lobby. My wife and I arrived at 10PM on a dark street, unable at first to reach reception by phone, and with no entry code having been provided. When we did connect, audio quality was inadequate to get things taken care of without great frustration and fear that we would be left on the street. The apartment is okay, but the hassles are daunting.

The property is in fantastic location, just few minutes walk to metro station, coffee shop, dining and attractions (Casa Milla, Casa Batllo, Casa Vicents). We got an upgrade to 2 bedroom apartment which was much needed and appreciated after a long flight. The apartment is spacious and had everything that we look for. Highly recommended.