Usuário convidado
9 de fevereiro de 2023
The suites are well located, near the Sants train station and close to bus and metro stops. Taxis can be reached easily in front of the building. The room is very spacious and luminous. The entry is on the side of the building and not directly on the front desk area. There are many restaurants and markets near, so you can buy your groceries and enjoy the full kitchen available in the apartment (specially for breakfasts,,,) They have 2 washer machines and 2 dryers available in the rooftop. They provide the detergent and the softener. Great !!! I take advantage of this unique offer. But... I need to talk about the reasons I don't give 5 stars to them. This is not a cheap place to stay in Barcelona. This means that the service and facilities must function accordingly. I said this because although the room was very large and equipped with almost all new items, I was surprised that when we have problems with the hot water control in the shower and, with the toilet (that keeps the water opened, not allowing the flush process), the situation was notified, and the answer that I received was that because it's weekend and also, Monday a holiday (La Merce), there's no maintenance personnel that can fix both situations. I must give thanks to Leo and Erick that make their best effort to solve in certain way the problem. Really thanks to both of them. My suggestion to the owners; given the case that people from all over the world stay in your facilities, you must have maintenance personnel that can fixed any problem that could arise in the apartment. No matter the cost or holiday event of the year. I don't want to imagine if the problem happens with the AC or any other major appliance, and there is not other room where we can be moved. But again, Leo and Erick, thanks for your effort... No matter this, if I return to Barcelona, I will evaluate stay with them again...
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