NH Bangkok Sukhumvit Boulevard

I book with trip and paid for a superior city view for a balcony; when arrive they gave me the normal superior room and didnt bother to compensate me cause i paid for a more expensive room and gave me your cheapest room. Act like nothing happen. Poor customer service at the front desk. I have to pay 3500bhat when i want invite my friend over to stay. Room is clean and location in the streets of arabic. I will never recommend this hotel to any of my mates.

Good price-quality offer with reasonable rooms and nice rooftop pool at affordable prices . Location is very challenging: messy and chaotic Soi 5 of Sukhumvit, in between kebab shops and street walkers it is not the best Thailand experience, unless your target was Nana Plaza. Taxis are often stuck in traffic for at least extra 10-15 mins departing from the hotel having to wriggle through the sois first. The rooms are reasonably furnished, but basic. Well cleaned and all basic amenities present. Staff is generally very helpful and friendly (some reception staff excepted, who may be curt, but this may also have to do with the clientele which is... Diverse.) Hotel has two towers: one with cheaper rooms and one with slightly better ones. It has a great rooftop garden pool with very friendly waitstaff and decent food. Great for hangover days. Some peculiarities: despite communicating well in advance the hotel failed to prepare rooms for check-in citing policy of 15:00 hrs (we informed them 3 weeks before expected arrival 12:00 so rooms would be ready) and in the end it took until 17:00 before rooms were made available. This type of amateurism should be avoidable in an normal NH hotel. Hotel has rude and disrespectful policies around visitors, requesting a (platonic) female guest to leave ID at reception and demanding guests sign an overnight escort service declaration. Security considerations can be made understood, but this seems mostly a ploy to monetize their proximity to nearby Nana Plaza, Bangkok's infamous redlight district. Conclusion: PRO: decent prices, good rooms, friendly and helpful service; CON: terrible location, bad hotel policies, poor organizational excellence and the rest of the clientele is also not the most high-end. Solid stay for a few days in BKK, but to be avoided if you seek a better class of city-resort experience.

The hotel, after we receive the room we found garbage in the trash bin. That means they did not really clean. And in the reception, they dont speak and they dont understand english good. All im asking they dont know what is the answer. Even the room is very small

Great service from all of hotel staff, on concern about air conditioning temperature system it’s locked to 24

Terrible customer service

接上一篇，第一晚定了高級房，二三晚住轉角房，中間有些插曲攜程幫忙溝通加上散裝英文溝通算是合理處理了，提醒一句哈，這邊實在一點就去7-11買東西，其他地方比7-11貴…地理方便，就是老式酒店，上面寫2024年10月開業，應該是入駐攜程的時間，老酒店或許改營運公司吧，看了他們的官網網站我的理解是這樣。前台部分服務員態度真的不友好，第一晚我真的十分生氣…最奇怪的是其實明明可以馬上處理，不跟你説等多久，自己跑開了，這人的處事態度極其不好，J***員工，入住遇到這人換人跟進吧，有個H開頭的男前台態度倒是很好