Usuário convidado
16 de novembro de 2024
This was our second stay at the hotel, and it certainly won’t be our last. If I had to name one reason we’ll keep coming back, it would be the phenomenal experience we had at the executive lounge, thanks to Diwash. He’s incredibly friendly, customer-centric, and truly excels at his craft, creating fantastic cocktails and mocktails for the guests. Not only does he remember the preferences of frequent visitors, but he also goes above and beyond to make every stay memorable. When he found out we were celebrating our wedding anniversary, he surprised us with a cake and wine, making us feel truly special. His colleague at the Executive Lounge, Naveen, was also fantastic, adding to the unforgettable experience in the lounge. Other standout staff members who made our stay exceptional include Gagana and Rongsen during breakfast at Aviary, whose attention to detail was remarkable, and Ebenezer at the front desk, who arranged a late checkout for us despite the hotel being very busy with a wedding. This allowed us to enjoy lunch comfortably before we left. Overall, we thoroughly enjoyed our return trip to this beautiful property and all its amenities, including the evening activities, High Tea, the fun buggy rides around the grounds, and the stunning Nandi Hills views. We can’t wait to return to the hotel!
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