Usuário convidado
30 de abril de 2022
This was my third stay at the Monarch Hotel (previous stays were in March 2019 and March 2020). I was quite disappointed this time around. Let’s get the positives out of the way. + As always, the main reason we chose this hotel was its location. + This time around, as we were arriving in Bangalore on an evening flight, we requested an airport pick-up, and they arranged that for us. A big thank you to Punith, and also the driver, Rajendra. + Check-in was fast, as there was literally nobody else around when we got to the hotel. Things went downhill quickly as soon as we entered our room (room 310). - The room looked gloomy. - The floor was very dusty, as if it was not vacuumed. Had to wipe off our feet every time we walked inside the room. - There was no AC remote, just an on/off switch near the bed. - The bedsheet had stains. - Some of the pillows smelled bad, as if the pillow covers were unchanged. - The toilet made a weird gurgling sound when it was flushed. - The room door chain lock was broken. - Worst of all, the towels were so worn out they looked almost gray, and had holes in them (and it looked like they had cut one towel in half to make two). I am not a fussy guest; cleanliness and a comfortable bed are all I ask for, and I usually ignore other small things. But this time around, everything that could go wrong, went wrong. I know this is a 3-star hotel; but I had stayed here twice before (and my previous reviews here on this hotel would show that I never had any of these issues - which why I am so disappointed this time). Luckily, we had only made a booking for one night, and moved on to another hotel for the rest of the stay. I do not believe we would be staying here again.
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