Usuário convidado
24 de junho de 2021
I am booking 5 non smoking room, but the reception give me room in smoking 5th floor with very bad cigarettes smell, so I request to change the room, the receptionist insist that non smoking room and I told her to give me rooms in non smooking one or refund my money, then she give me in 7th floor. From 5 rooms, the 2 rooms bedsheets very dirty and I asking them to change it, 1 room the air cond broken. I am fully understand that hotel business get big impact during this pandemic but cleanliness supposed to be priority during this period.
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