Clarion Hotel & Suites BWI Airport North

I don’t understand how come they can get hotel status. It is Motel. Everything is quite old , also this motel doesn’t smell good. In one word this is terrible place for staying.

This place was horrible and we did not stay. There was a dead cock roach 🪳 where the food was to be served, the bathroom door was broken and the toilet seat did not fit, the air conditioner did not work ( it was 90’ outside), and there was no ice machine. We were advised to go across the street to buy ice 😳😩. The room smelled bad and we did not stay. Also there was a big hole in the wall beside the bed. This place was terrible.

The property is generally run down. The elevators are in poor condition esthetically and there is a bad odor in them. In the room the toilet wasn't secured to the floor, the caulk in the shower was pulling a way from the tile, the tub was very slow draining, the bath towels were stained, there was a complimentary bottle of hair conditioner, body lotion, no shampoo, no cups in the room, and only one trash can in the bathroom. There was no breakfast , restaurant or bar as advertised. There were always people congregating around the main entrance smoking.The gentleman at the front desk was extremely nice and helpful. After going back and reading the rest of the reviews for this property I shouldn't have expected anything different then what I experienced. I will not being staying at this hotel in the future and I will recommend to my incoming clients not to stay at this property.

This was far and away the worst hotel in which I’ve ever stayed. The front desk host was polite but our room had no lock, no towels, and the light for the bathroom did not work. The toilets and showers were dirty and when we asked for towels and sheets for the pull out bed we were given the key for another room and told to take the sheets off the bed in there and get towels from that room. The toilet in that room still had urine in it. The hotel is supposed to be smoke free but it reeked of cigarettes. I don’t know how there are any good reviews for this hotel and if you are reading them they must be from the franchise owner or people paid to write them because this place is awful on every front. Everyone in the lobby was there to ask for something in their room to be fixed.

THIS IS LONG BUT A MUST READ Date: April 4th to April 5th Clarion Hotel & Suites BWI Airport North (MD410) Note: We had originally used this hotel for the “Park & Fly” capability (April 5 – April 8) but later reserved a room when the bridge collapse happened in Baltimore Harbor. We checked in around 7:45 pm on Thursday April 4, 2024. I had reserved a King room (see attached confirmation) and we were given room 115 which was on the first floor and near the entry. When my wife went into the room she immediately came back out and asked me what I reserved. I told her I reserved a King room. She looked at me and stated that it was a Double room. I then went to see and sure enough it was a Double bed and not sufficient for us. The desk clerk then gave us the keys to a “King room” on the 5th floor. When we got to the room on the 5th floor the TV didn’t have a signal. She contacted the front desk to have maintenance come to the room to see what the issue was. She was informed that maintenance had gone for the day and would be back tomorrow. She stated were leaving in the morning and then the clerk said she should come down for a key to another room. My wife then went down to the front desk to get the key and was given 2 keys on the 6th floor. I stayed on the 5th floor until I heard from her. She called to say the clerk to let me know which room she chose. She stated the first room smelled of smoke (this is a no smoking hotel) the 2nd room appeared to be Ok. I then took all of our belonging from the 5th floor to the room on the 6th floor. My wife then had to return the unused key to the front desk. Another trip to the front desk. After all that, we settled in and got to sleep between 11:00 to 11:30 pm. At 11:50 pm the fire alarm for the whole building went off. Not sure of what was going on, we looked in the hallway and it appeared everyone else on the floor was as confused as we were. There was not any type of communication from the hotel staff or even calls to the guest rooms as to the protocol. We even went to the front desk area and at no time did anyone inform us as to what to do. The fire company did arrive and search the building finding nothing to our knowledge. The fire alarm eventually went off at 1:30 am, over 1-1/2 hours later. By that time our ears were literally ringing. Again, at no time was there communication from the staff as to what the issue was and no communication that we could return to our rooms. We literally returned on our own. We finally got to sleep the 2nd time between 2:00 – 2:30 am only to be awoken by our own alarms at 4:00 am to prepare for departure to the airport. We were gravely displeased with the safety protocol of this hotel and the lack SOP for emergencies. As far as we know the manager never arrived at the hotel during the situation, there was only one employee present, the overnight desk clerk. When it came time to go to the lobby to check out we found that the elevators were

Hotel had no blankets only 2 sheets on the bed. The safety lock on my door was broken so I didn't sleep well all night being alone. Noises in the hallway all night made me even more uncomfortable.

Our room was quite dirty hair on the bathroom floor- duvet inners with no covers, spent 3 nights there and no room service, no cleaning , no restocking of toiletries. Tv was not working first night we had to request that it be fixed only to discover the remote was not working and there was no hdmi cable. The staff were really nice but the general upkeep wasn’t, across the hall was another guest complaining so much about the cleaning services as well so I’m guessing there is lack of service we’re cleanliness is concerned

I am submitting this because I am upset and bewildered by negative reviews here about this nice hotel. I spoke to the delightful staff and they confirmed it is undergoing an upgrade & renovation. So I can't speak to every room in the building but MY recent experience was AWESOME! I will be a repeat customer every time I'm in the Baltimore area.

Nasty hotel and rude front desk with lack of customer service skills. The rooms were poorly renovated with cheap make overs.Roaches and rats were in the room with dirty tub.