Hilton Grand Vacations Club Craigendarroch Suites Scotland

A lovely hotel with fantastic amenities. Rooms are clean, cosy and modern. Pool and spa area are welcoming and relaxing. The lounge bar is a great place for a few drinks at the end of a long day.

We booked this three night stay believing it was close to the glenshee ski centre, a mistake I’m sure was mine, however the suite was stunning, nice Lesure centre and pool ,we found the bar and restaurant a bit limited but ventured in to town and found pubs and an Indian restaurant, in all a lovely quiet place to relax.

Beautiful, quiet location in the trees with bird song. Ballater is a shirt walk or drive away with cute shops, cafes and restaurants. Nice rooms. Co-op (small grocery) is in ballater which you will need to stop by and get breakfast as no one opens earlier than 9am and the hotel has very expensive, ala carte items that are stingy and not good at all. If you want to get an early start you'll definitely need to get your own food as they don't offer the ala carte items until 8 and real food until 10. Dinner is expensive as well with 2 SLICES OF BREAD costing you £3.95 and water costing £4.95. Dinner was delicious however. Additionally there is no AC, the beds are very lumpy and there are many steps to get to your room. Location: 5 stars Everything else: 3 stars

We have had a lovely week here at Craigendarroch. The lodge is comfortable with a great view. The staff have been very friendly and responsive including texting me when a parcel arrived with something I had forgotten to brinf. The electric charging for our car was a bit of a faff but again staff were really helpful. All in all a great experience!

The location is good nestling alongside the walkable Craigendarroch hill, and just a mile or so from the lovely little town, Ballater. The resort is attractively set out and the main building with the suites and facilities is very good. Reception staff are very friendly and helpful and our suite was fantastic. Brasserie is nice and food generally very good. Nice lounge bar also. Overall it’s a great place and we’ll be back when we are able.

My suite was luxurious, the pool was a very good temperature, the locker room was secure, and the food was outstanding as was the service of the front desk, F&B, and the pool area! My next time to Craigendarroch Suites Scotland cannot be too soon.

Whilst staying at a house on Balmoral we thought we would pay for the family to use the pool for the week. The pool and cafe was lovely. Restaurant staff were helpful. However the pool reception staff were awful. Obviously require front of house training. Not one smile on any of there face when approached for information or help. On one occasion the girl was extremely rude. Sorry but will not be back until you train your staff on how to help and speak to people

As a loyal Diamond member of Hilton Honors programme it pains me to write my one and only negative review of a Hilton experience. Our weekend visit was totally overshadowed by the fact that we could not check-in until 16.00 pm and we’re kicked out at 10.00 am on the day of departure. This ate in to our time on the Friday and Sunday significantly. Excuse given by the receptionist included “…we’re not a hotel”. Also, no cooked breakfasts were available. None of this was mentioned when booking via the Hilton app. Strangely, I never received a request to provide a review of my stay directly from them on this occasion!!

Really good stay but could have been better. Hotel was excellent and really well decorated for Chris**as. Lobby was well presented and staff were welcoming. Doors into main entrance and heavy to open as we had a pram and a young child as well as bags. Wouldn’t be easily accessible by wheelchair but does have a ramp. We were given room 9 on the first floor which is accessed via a lift and then 3 separate flights of stairs. Having seen we had a baby, pram, bags and a 2 year old we were given this room. We couldn’t get the pram through the door without unfolding it so it was really really unhelpful to be given this room and the staff should clearly have known this. We changed rooms and had to move everything to the 3rd floor which was a nicer room and more accessible. The room was nice and well laid out and decorated to a high standard. We were in room 32 and I would stay here again. The hotel doesn’t serve breakfast. We had dinner in the bar and the food was of a pretty poor standard but we were hungry. I asked to have food from the restaurant menu served in the bar as we had kids as did our friends but was told it wasn’t possible. The bar service was poor and we cleared our own table a couple of times. No beer on draught due to an issue that would take a week to resolve I was told. The hotel was nice enough but the staff really need up the game.