FuramaXclusive Resort & Villas, Ubud

I just want to preface this review by saying the actual room and stay was lovely and extremely enjoyable. However, they ruined our entire 10 day stay by trying to cheat us out of money in the morning right before we were due to check out and leave, knowing we were on a tight schedule and would be unable to investigate BEWARE OF THIS TRICK/TACTIC FROM THE HOTEL TO STEAL YOUR MONEY: They will request a mandatory deposit on arrival regardless of if you have fully paid. The deposit is held for if you order room service etc, then the money for that is taken out of the deposit and the rest is given back to you. These were the instructions. We were asked to give a deposit of about 4 million IDR or what equates to £200 GBP. They made us sign something and held a receipt themselves and gave us a receipt. At no point did they say we had to show the receipt again to them before check-out to retrieve the deposit. It was just a receipt for confirmation purposes at the time. Come check out, they denied we ever gave a desposit and were refusing to give us the money back. Conveniently, none of the staff we had interacted with already were present, even though they were there the entire 10 days, so we couldn’t speak to the staff who took our deposit. They refused to give us our money back, essentially called us liars and then would not let us leave for our flight without paying our room service bill which was about another 2 million IDR, basically, they were trying to cheat their way to an extra 6 million IDR from us because they knew we were desperate to leave otherwise we would’ve missed our flight. I then threatened to call the police and lie and behold out of no where they suddenly found our £200 GBP deposit. They then requested us to pay the room service bill, at which point they were refusing to accept GBP as payment even though I was told it would come directly out the deposit and this despot could be a different currency and it wasn’t a problem. So I asked them to convert the money, again, they knew that we were desperate and we were leaving so they didn’t care about us and giving good service anymore so they tried to extort us and cheat us again by dropping their exchange rate by 40%!!!! Absolutely insane. I had no choice but to accept this and the room service bill nearly increased by 50% due to their cheating and taking advantage of their customers. Disgusting, disgusting behaviour. I have no idea why a professional establishment would risk cheating their customers to this extent for a few extra million and tarnish their reputation. Everyone please be careful if you book here and log EVERYTHING. Do not trust the staff here as they will try and cheat you and be extortionate if they can at any opportunity. It’s a shame I cannot recommend this place as the villa was gorgeous and amazing but the dirty tactics and view of cheating their customers has left a sour taste in my month and show they have the wrong intentions and therefore I cannot recommend this villa anymore.

The room was very beautiful and a good size. There was a bathtub inside the room, which I enjoyed. The bathroom had a bit of a bad smell and was dark. bathroom should be renovated to complete the beauty of the residence. Unfortunately, breakfast was not diverse, the menu was limited, and the baked were not fresh.

Loved the villa as soon as we walked in, was going to stay for another few nights, but after the first night, we decided to leave. Because of the noise at night, we didn’t sleep the whole night.

Hotel Review: A Tale of Contrasts Stellar Location: The hotel's location was exceptional. Its proximity to GWK, gorgeous beaches, and easy access to local transport was truly remarkable. A definite highlight! Service: A Mixed Bag: Room Allocation Issues: Despite confirming a king bed during check-in, we were initially provided a room with two single beds. The distance to the room and the necessity to call reception from a bathroom phone (due to a broken phone in the main room) compounded the inconvenience. Communication Challenges: The response to our room issue was slow and confusing, with a bellboy unsure of his role, adding to the disarray. Room Reassignment Confusion: The next room, though identical in design, had the single beds pushed together, which could have been done in the first room. This arrangement awkwardly positioned plugs and switches between the headboards, causing further inconvenience. Cleanliness and Maintenance: Several aspects here were concerning. Kettle Misuse: Discovering a kettle previously used for cooking noodles was off-putting. Neglected French Press: A leftover tea bag in the French press indicated a lack of thorough cleaning. Room Maintenance: The small shower room, a broken study table LED, and multiple visits from service staff for repairs disrupted our comfort. Pillow Variance: An abundance of square pillows, with only two being rectangular, seemed peculiar. Facilities: Impressive Yet Inconsistent: Culinary Delight: The breakfast, especially the avocado toast with poached eggs, was delightful. Recreational Spaces: The game room and huge congkak with pebbles were enjoyable, though the plastic chess pieces were a letdown. Cultural and Leisure Activities: Hosting Kecak performances, a flea market, and beachfront dining added a unique charm. Overall Ambiance: The hotel exuded an 'old money' experience, enhanced by amenities like bike rentals. Conclusion: The stay was a rollercoaster of highs and lows. While certain aspects like location and some facilities were outstanding, issues with service, room comfort, and cleanliness led to a mix of annoyance and appreciation. It was an experience of mixed feelings.

Loved the interior of the room, very Balinese style room with a bath tub, the room size is good and very affordable.. hotel location other wise is really out of no where, not close to any restaurants or convenient store. Luckily we can order grab.. but still not much activity available in the hotel except for massage and spa, pool bar is not open, no one actually goes to the pool. It's near to nature so quite a bit of insects.. Staff and friendly and helpful.. There is only 1 restaurant and price wise is not cheap and food is not nice as well.. we were given bread and butter before our meal but even our butter is tasteless,unsalted.. the curry is very watery.. I guess after trying so many nice food around Asia, our taste buds can be quite picky so for the price paid, the food does not satisfy our desire for good food.

Very enjoyable experience. Calm, relax , good service. Dinner at the private villa is perfect

Amazing and very spacious villas. The bathtub was enormous which was great to use. The staff are very friendly and helpful. The private pool at the villas was not very clean and as a result we did not spend any time in the pool. Overall the establishment is excellent and we will book again if we return to Bali.

The hotel is really far inside but its right next to peddi Field. Our room view was facing the peddi Field. We stayed in the newly renovated Preimer room which was excellent with swing bed & bath tub in the balcony. Only setup in the evening, alot of insects, lizards out side our door specially at nite. Staff were friendly and helpful. Breakfast was ok

Not bad for the price! Very worth it. Resort is rather clean. However service wasn’t perfect. We had to carry all luggages up and down the stairs and staff saw but did not offer any help.